Dear Everyone if like this Uni you are thinking of how best to manage the queues of students paying own fees for the first time, and/or wanting their student loans PDQ, you may be interested in contacting a company that specialises in electronic queue management systems, Post Office style but adaptable. I have had a very helpful meeting with my contact from this company & I think it is quite likely that we will be installing one of tbeir systems to manage the flows of students through the enrolment procedure this coming September. The company has done a lot of work for unis and colleges, local authorities etc, and there is a carrot (discounted charges) for some public sector bodies If you are interested, please conrtact Mr Jim Hart of the QM Group. Tel. 01943 876 327 (home tel - he prefers to give this as a first contact number). Any time okay. To answer your inevitable question - No, I don't have shares in the company! Good luck to all Philip Philip Hinchliff Assistant Registrar (Student Finance) Room LB160, Main Building, University of Hertfordshire, College Lane, Hatfield, Herts AL10 9AB Tel. 01 707 28 6167 (within UK) or +44 1707 28 6167 (outside UK) Fax 01 707 28 4993 (within UK) or +44 1707 28 4993 (outside UK) %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%