Ewan, I can understand the need for suppliers with remote sites needing dial in access but still feel that GPs would prefer that for support issues, that any access is done on site. Practices do pay 'large' amounts in support to expect on-site service which they can manage. :-) Also, I have a problem with dial in access as no system can ever be 100% safe when attached to a telephone line! Sorry, if this is not what you expect, but this is a quite common feeling. Mick IT Professional / Ex Student (So possibly a bit more experienced with un-authorised access ;-) ) ---------------------------------------------------------------------------- -------- Sliding Sideways Every Thursday Unless It Rains....... ~ Mick Ibbotson [log in to unmask] ~ ---------------------------------------------------------------------------- -------- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%