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On Sun, 10 Nov 1996 15:05:49 +0000, you wrote: >Can anyone help me? I'm trying to draw up a flow chart or something >similar for our reception staff so that they can act consistantly when >someone phones in with eg. Chest pain or vaginal bleeding. Does anyone >employ written protocols or know of a source to save me starting from >scratch? I'd appreciate any advice. > We have a receptionist manual written in Word for Windows 6.0 which we routinely offer to GP co-ops to help with establishing their administrative infrastructure. It runs to 30-odd pages, but doesn't deal in any depth with medical protocols. You may be able to pull a few useful bits out of it. If you want a copy on diskette please e-mail [log in to unmask] There is no charge on the understanding that recipients don't claim authorship in their own right! The diskette also features staff contracts, quality protocol, co-op rules, budgetary spreadsheets etc if anyone else is interested. Best wishes, Lynn Woods (in Scotland this week - back to office Friday) %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%