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On Thu, 11 Jul 1996 06:36:17 GMT, you wrote: >I'm happy to see your response to my post Sam, I will say however that >I clearly said that "I'm not saying this is what happened in this >particular case". You even acknowledge this. My statement was a >general one, borne of my experience working in customer service (for >AAH Meditel in the dim and distant past and many others) and *not* >about your case. Thank you for clarifying. I am just feeling a bit touchy about this matter and wished to make clear our intentions. As you say it is best to let the matter rest and look forward to a happy outcome...and thanks again for your earlier offer of help. Kind regards ------------------------------ Dr Sam Macfie, Haxby, York, UK ------------------------------ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%