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> This makes you think. What if the same thing worked for a hospital's > out-patient appointments? Choose from list of hospitals, choose type of > clinic, select criteria such as 'soon as possible but not a Tuesday' and > back come appointments on offer. What on earth do you need computers for? There are a number of countries where if your GP wants to refer you he picks up the phone and books you in for next Wednesday while you are actually sitting there in his surgery with your diary out. It is vastly preferable from the patient's point of view and saves the doctor time too. But if you can't get the hospital to give you a booking for next Wednesday by phone, what makes you think that they'll do it with a less urgent medium such as email? Ross %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%