Dear Colleague,  

Cyber security is increasingly in the news and deliberate attacks on centres are sadly becoming more common. That’s why Pearson is committed to working with all centres to ensure our digital interactions are as secure and risk-free as possible.

As a result, we have sent this communication to all Head of Centre accounts within Edexcel Online to request that the new Annual Centre Confirmation is completed by them by Friday 24 November 2023. This action requires the Head of Centre to review all user accounts to identify those in need of amendment or removal.

As examination staff, you will also be able to view this information, however because Head of Centre accounts have ultimate accountability for systems access, they will be required to complete the review and submit the confirmation.

We are also forewarning Head of Centre accounts of forthcoming enhancements to Multi Factor Authentication, which will require each individual user to use their own device (capable of operating authenticator apps such as Microsoft/ Google authenticator). We are taking the opportunity to remind colleagues that using a personal device will not result in Pearson collecting and/ or using any personal data, including a mobile phone number, but appreciate some may still not wish to use a personal device. The update to Heads of Centre gives them time to consider which colleagues they may need to provide with a smart phone. More information will follow in relation to this change during November. 

| Further support 

We will be sending a further email to Heads of centres once this dashboard has gone live(no later than the 3 November 2023), at which point we will provide them with additional guidance and FAQs.

If you have any questions about this process please contact us via the Pearson Support Portal, quoting 'HOCreview' in the case description.

Thank you for your ongoing co-operation.

Kind regards

Louise Denman

Head of Customer Planning, Print and Logistics