Hi Amanda and all,

 

We had this on University devices  – although I don’t remember the last sentence – and it was solved by updating Write N Cite.  Because it was University devices we had to get IT colleagues to do it.  

 

Best wishes,

 

 

 

 

 

Keith

 

 

Keith Nockels MA (Hons), Dip. Lib., MCLIP, FHEA (he/his/him)

Academic Librarian (medicine and allied health) and Inclusive Collections Group lead

Division of Library and Learning Services

University of Leicester, UK

 

Working from home some days, on campus some days

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Hi everyone,

 

I have a student using Write-N-Cite. Until the last week or so it was working without issue. Now when they try to login they’re getting these error messages:

 

No  connection – You may be offline

The RefWorks server cannot be reached, so s sync cannot be performed.

You can continue using Write-N-Cite on your local computer and your data will sync when connectivity resumes.

 

Found at OutputStyleId in the document properties that doesn’t exist in my list of local styles. I cannot proceed. Please contact support.

 

Has anyone encountered this before? Any advice gratefully received.

 

Thanks,

Amanda

Amanda Brennan
Academic Liaison Librarian | Sir Alex Ferguson Library

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