 |
 |
Hi Ted
I raised it with ExLibris on 20th December and received:
Thank you for bringing this to our attention.
I have reported this issue to the development team and linked this case to the ticket in development, so that we can let you know when the underlying issue is resolved.
Stay safe and healthy!
Kind regards,
Paul Lodder
Technical Support Analyst
Ex Libris, a ProQuest Company
I chased them on Monday and haven't had an update. I'm not sure how we see 'the ticket in development' to check progress. I also thought I had sent a message to the Summon mailing list but it doesn't seem to have reached it. Have you access to that mailing list?
Regards
Catherine
Catherine O’Sullivan
Librarian - Resources and Systems
Library and Digital Support
St Mary’s University
Waldegrave Road
Twickenham
TW1 4SX
020 8240 4303
****************************************************************** Disclaimer This email may contain privileged, proprietary, or otherwise private information and is intended solely for the individual to whom it is addressed. If you are not the intended recipient, we are sorry that you have received this email in error. Please note that any use, dissemination, forwarding, printing, or copying is strictly prohibited. Please contact the sender, do not open any attachments, and delete the email immediately. Any views and opinions are those of the individual sender and not necessarily those of St Mary's University Twickenham. Please rely on your own anti-malware software. No responsibility is taken by the sender for any damage rising out of any infection. We reserve the right to monitor e-mail messages passing through our network as permitted under UK law. ******************************************************************
From: Talis Aspire Users <[log in to unmask]> on behalf of Ted Spilsbury <[log in to unmask]>
Sent: 12 January 2022 16:31
To: [log in to unmask] <[log in to unmask]>
Subject: Re: Summon print bookmarking - COinS data brokenHi all,
I note that this hasn’t been addressed by Ex Libris yet – has anyone had a response from them yet? We raised a ticket with them today adding our voice to the institutions affected, but I don’t know how many institutions use both Summon and Talis (and how many of those have noticed the issue).
Ted
From: Talis Aspire Users <[log in to unmask]> On Behalf Of Tim Hodson
Sent: 05 January 2022 12:35
To: [log in to unmask]
Subject: Re: Summon print bookmarking - COinS data broken
Hi All,
As Kristy says, Talis have reached out to Ex Libris directly to explain the impact that Summon missing COinS (Z3988) is having on people bookmarking to their lists, and asking for their assistance. With the Christmas break, we suspect they have not had a chance to respond to us as yet.
There is no specific need to raise a ticket with Talis as we will just be pointing you back toward Summon for where the fix needs to take place. Having said that, if you do have a specific question or concern, then a ticket is definitely the way to go to let us know.
Many thanks
Tim
On Wed, 5 Jan 2022 at 12:08, Kristy Millard <[log in to unmask]> wrote:
Hi all
Hope you had a good break over Christmas and best wishes for the new year.
Just a shout out to any Summon customers, we had an upgrade on 15 Dec which has broken the COinS (z3988 span in the page code) for print bookmarking. We’ve an active ticket with Talis and they’ve contacted Ex-Libris directly however if you’ve been impacted could you raise tickets with Ex-Libris and Talis too please to identify affected users and help raise the priority for resolution.
Many Thanks
Kristy
Kristy Millard
Reading Resources Coordinator
Library Services
University of Worcester
Pronouns: she/her
My typical working hours are Mon-Thurs 8am-4pm however there may be days I am working flexibly outside these times.
Library teaching for 21/22
Book sessions for your students with your liaison librarian. See our teaching menu for what we can offer for your course
To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link:
https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-TALIS-ASPIRE&A=1--
Tim Hodson
Consulting ManagerTalis Education Ltd
1 Oliver's Yard,
London EC1Y 1SP
UK
M: +44 (0) 7808 776986
E: [log in to unmask]
www.talis.com
support.talis.com
Twitter: @talisTalis Education Ltd is a company registered in England and Wales. Company No.07196638
Subject to contract. Quotations, proposals or email communications are not binding until or unless a Talis Order Form or other written contract is signed by a Talis Director and authorised representative of the Customer.
To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link:
https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-TALIS-ASPIRE&A=1
This email has been scanned for spam & viruses. If you believe this email should have been stopped by our filters, click here to report it.
To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link:
https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-TALIS-ASPIRE&A=1
To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link:
https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-TALIS-ASPIRE&A=1
To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link:
https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=LIS-TALIS-ASPIRE&A=1