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Hi Liz There was a similar case to this recently which was fixed by opening Word using the Rosetta option, as detailed here:- https://support.clarivate.com/Endnote/s/article/EndNote-Apple-M1-chip-compatibility?language=en_US Give this a try, if it does not fix the issue, contact the support team directly via [log in to unmask] or via one of the options on the support page at https://endnote.com/support Regards, Bob. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Bob Green Solution Consultant Phone +44 (0) 7952 932 662 Time zone: GMT New working hours (from July 1st): Wednesday & Thursday 09:00-17:00, Friday 09:00-12:30 clarivate.com<http://clarivate.com/> | Accelerating innovation Find our extensive training resources at https://clarivate.com/webofsciencegroup/training/ For all our support options please go to https://support.clarivate.com/ScientificandAcademicResearch/s/ Please consider the environment before printing this email. From: ENDNOTE INTEREST GROUP <[log in to unmask]> On Behalf Of Elizabeth Peet Sent: 23 September 2021 09:12 To: [log in to unmask] Subject: Endnote and Mac CWYW issues Hello Has anyone had problems recently with using CWYW on a Mac? Even though students have downloaded the plug in correctly, when they open up Word, even though the CWYW toolbar is there, they were unable to see anything when they selected a style from the word style drop down selector, including the option to select another style. This happened on a number of Macs yesterday afternoon so I wondered if anyone else had experienced this? Best wishes Liz Liz Peet MA MCLIP AFHEA| Senior Assistant Librarian | Library | Manchester Metropolitan University Email [log in to unmask]<mailto:[log in to unmask]>| @ElizabethPeet1<https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_ElizabethPeet1&d=DwMF-g&c=OGmtg_3SI10Cogwk-ShFiw&r=S4Kin5jooEQ-wPm1gwngwlxe78PAc7NDF_KJwI-s130&m=n-T3gH0sY7KN-iMxi4945grsm-h_uxuLXijL_qM9snY&s=_ztjcXJ0H5aldhORTnqgs81h4IjI2Amq6rJQUY8dnco&e=> All Saints Library | Manchester | M15 6BH | United Kingdom | library.mmu.ac.uk<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.library.mmu.ac.uk_&d=DwMF-g&c=OGmtg_3SI10Cogwk-ShFiw&r=S4Kin5jooEQ-wPm1gwngwlxe78PAc7NDF_KJwI-s130&m=n-T3gH0sY7KN-iMxi4945grsm-h_uxuLXijL_qM9snY&s=h_W_TRQLkw9XgReUid-tPE1KfAPvUERq_N5Q7vIQnA0&e=> [cid:image002.jpg@01D7B05F.8F94BBF0] "Before acting on this email or opening any attachments you should read the Manchester Metropolitan University email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer " ________________________________ To unsubscribe from the ENDNOTE list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=ENDNOTE&A=1<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.jiscmail.ac.uk_cgi-2Dbin_WA-2DJISC.exe-3FSUBED1-3DENDNOTE-26A-3D1&d=DwMF-g&c=OGmtg_3SI10Cogwk-ShFiw&r=S4Kin5jooEQ-wPm1gwngwlxe78PAc7NDF_KJwI-s130&m=n-T3gH0sY7KN-iMxi4945grsm-h_uxuLXijL_qM9snY&s=r9Zf0dNudcHFdad19IbJC8Ow5jXmlcukE0P-TRoDkKw&e=> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender immediately. ######################################################################## To unsubscribe from the ENDNOTE list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=ENDNOTE&A=1 This message was issued to members of www.jiscmail.ac.uk/ENDNOTE, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/