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From: ENDNOTE INTEREST GROUP <[log in to unmask]> on behalf of Paula Funnell <[log in to unmask]>
Sent: 23 August 2021 08:28
To: [log in to unmask] <[log in to unmask]>
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

Hi,

Following the discussion on this last week, I've had the following email back from Clarivate, which seems to be saying that accessing roaming access to EndNote via the Web of Science will not work unless students are logged in via the VPN.

Upon checking with our Internal Team, we realized that there is no issue with the roaming status and the connection with EndNote Online with Web of Science from your end. However, to answer your doubt, the Web of Science works only if it is associated with any institution. Roaming access is applied when a user is associated with an Institution.

The Roaming value in the EndNote Online subscription information only has 2 ways to display as below:

1) The number of days left

2) Roaming access has expired

Meanwhile, the VPN would need to specifically be set to use an IP Address that falls within the recognized range for your institution or for their subscription to Web of Science. Since, those users are using what should be a valid Institutional IP Address to get into the Web of Science, which should be acknowledged when they check their EndNote Online subscription information. Those users are institutional and, generally have access to the Web of Science since they are creating their EndNote Online accounts through it (or, trying to). If they're not attached to the University, they would not be getting access to the Web of Science, neither EndNote nor EndNote Online is packaged with any kind of entitlement to Web of Science (that includes any version of either product).

It should also be noted that some institutions enable OpenURL service for EndNote Web. This functionality would also be lost without an affiliation with an institution, which is also lost when roaming expires.

Hence:

- Without an institution, the user is not going to have Roaming access.

- Without an institution's VPN, the user is not at all likely to have access to Web of Science (which is not free or included with EndNote or EndNote Online in any way).

Has anyone managed to do this successfully via the new Web of Science? Is there anything that we need to do at our end to make it work? Or are they really not enabling roaming access to students signed in via our institution to the Web of Science?

If students are not able to sign up for the full version of EndNote Online it is likely that they are going to move to other referencing management tools.

Any advice would be appreciated.

Kind regards,

Paula

Paula Funnell

Faculty Liaison Librarian, Medicine & Dentistry

Library Services

Queen Mary University of London
Whitechapel Library

Turner Street
London, E1 2AD, UK
Tel: +44 (0)20 7882 7103

Email: [log in to unmask]

Website: www.library.qmul.ac.uk

Twitter: @SMDlibQMUL

Library Services Twitter: @QMLibrary

Library Services Facebook: www.facebook.com/QMLibrary

From: ENDNOTE INTEREST GROUP <[log in to unmask]> on behalf of Jackie Skinner <[log in to unmask]>
Sent: 19 August 2021 11:01
To: [log in to unmask] <[log in to unmask]>
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

CAUTION: This email originated from outside of QMUL. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Paula,

I too would be very concerned if this is the case. I’ve helped a number of students this year who have not been able to access our custom styles and import options because their roaming access has expired. As they have been off-campus, and we don’t give taught students VPN access, the only way to resolve this has been to direct them to Web of Science. There needs to be some mechanism of relinking accounts to institutional permissions which doesn’t reply on IP addresses. Why can’t this be reinstated in the new Web of Science via the Shibboleth login (as in the previous version)?

Best wishes,

Jackie

Jackie Skinner FHEA

Academic Liaison Librarian (Chemistry, Food & Nutritional Sciences, Pharmacy)

University of Reading Library, Pepper Lane, Whiteknights,

Reading RG6 6EB

From: ENDNOTE INTEREST GROUP <[log in to unmask]> On Behalf Of Paula Funnell
Sent: 19 August 2021 08:20
To: [log in to unmask]
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

Hi Bob,

I've just got the following response from Clarivate:

Please be informed that to get roaming access, you have to log in to the EndNote online account using the University IP authenticated network either direct connection or VPN. Logging in to the EndNote online through Web of Science will not activate the roaming access for EndNote online account.

So basically they're saying that unless our students access EndNote through the VPN, they cannot use the full version of EndNote unless they sign in on campus? Is that right? I'm assuming the same would apply to students at all institutions. This doesn't seem very satisfactory in the times of increased online learning.

Kind regards,

Paula

Paula Funnell

Faculty Liaison Librarian, Medicine & Dentistry

Library Services

Queen Mary University of London
Whitechapel Library

Turner Street
London, E1 2AD, UK
Tel: +44 (0)20 7882 7103

Email: [log in to unmask]

Website: www.library.qmul.ac.uk

Twitter: @SMDlibQMUL

Library Services Twitter: @QMLibrary

Library Services Facebook: www.facebook.com/QMLibrary

From: ENDNOTE INTEREST GROUP <[log in to unmask]> on behalf of Paula Funnell <[log in to unmask]>
Sent: 18 August 2021 16:52
To: [log in to unmask] <[log in to unmask]>
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

CAUTION: This email originated from outside of QMUL. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Bob,

Yes, that's right.

Thanks,

Paula

From: ENDNOTE INTEREST GROUP <[log in to unmask]> on behalf of Green, Bob <[log in to unmask]>
Sent: 18 August 2021 16:51
To: [log in to unmask] <[log in to unmask]>
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

CAUTION: This email originated from outside of QMUL. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Paula

Just to clarify. They are actually signing into the WoS before trying to go to EndNote?

Regards, Bob.

· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·
Bob Green
Solution Consultant

Phone +44 (0) 7952 932 662

Time zone: GMT

New working hours (from July 1^st): Wednesday & Thursday 09:00-17:00, Friday 09:00-12:30

clarivate.com | Accelerating innovation

Find our extensive training resources at https://clarivate.com/webofsciencegroup/training/

For all our support options please go to https://support.clarivate.com/ScientificandAcademicResearch/s/

Please consider the environment before printing this email.

From: ENDNOTE INTEREST GROUP <[log in to unmask]> On Behalf Of Paula Funnell
Sent: 18 August 2021 16:31
To: [log in to unmask]
Subject: Re: [EXTERNAL] Re: Roaming access through Web of Science

Hi Bob,

This is not just for one user. We've tried it with several students, and in fact I've tried it with another email address and am not getting any joy.

The link to EndNote from the classic WoS has an additional bit on the end of the URL, which I think recognises that you're a WoS user, the new link is just to http://www.myendnoteweb.com/EndNoteWeb.html, so there is nothing there that would pick up on it coming from WoS.

I will put in a support ticket and see if I get anywhere.

Thanks,

Paula

From: ENDNOTE INTEREST GROUP <[log in to unmask]> on behalf of Green, Bob <[log in to unmask]>
Sent: 18 August 2021 15:45
To: [log in to unmask] <[log in to unmask]>
Subject: [EXTERNAL] Re: Roaming access through Web of Science

CAUTION: This email originated from outside of QMUL. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Paula

I have just tried going into the new Web of Science, outside my company IP range, signing in with an account that did not have an EndNote account, then clicking on “EndNote” in the “Products” menu, I was asked to agree to the EndNote Terms and Conditions, before being put in my new EndNote account.

So that workflow seems work fine from here.

I would suggest you get our support team to investigate this directly with the user to get to the bottom of it.

Regards, Bob.

Phone +44 (0) 7952 932 662

Time zone: GMT

New working hours (from July 1^st): Wednesday & Thursday 09:00-17:00, Friday 09:00-12:30

clarivate.com | Accelerating innovation

Find our extensive training resources at https://clarivate.com/webofsciencegroup/training/

For all our support options please go to https://support.clarivate.com/ScientificandAcademicResearch/s/

Please consider the environment before printing this email.

From: ENDNOTE INTEREST GROUP <[log in to unmask]> On Behalf Of Paula Funnell
Sent: 18 August 2021 11:56
To: [log in to unmask]
Subject: Roaming access through Web of Science

Hello,

I wonder if anyone can advise on this. We have always recommended students to sign up to EndNote through Web of Science, to ensure that they get roaming access to the full version on EndNote online. However, the new WoS interface doesn't allow for this. A colleague has tried signing up for a WoS account using her personal email and then tried accessing EndNote, but didn't get the roaming access.

I'm aware that the Classic version is still available at the moment, but I'm keen to know what I should be telling students going forwards about getting roaming access to EndNote if they're going to be using it off campus.

Many thanks,

Paula

Paula Funnell

Faculty Liaison Librarian, Medicine & Dentistry

Library Services

Queen Mary University of London
Whitechapel Library

Turner Street
London, E1 2AD, UK
Tel: +44 (0)20 7882 7103

Email: [log in to unmask]

Website: www.library.qmul.ac.uk

Twitter: @SMDlibQMUL

Library Services Twitter: @QMLibrary

Library Services Facebook: www.facebook.com/QMLibrary

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