Thanks Anne. I tested it on a document I saved to her Desktop and it behaved in the same way (of course she might be automatically backing up her Desktop to the cloud…) I will check that with her. I don’t think there will be any way to get the references back and she will have to reinsert them all. Just want to be sure that they won’t all be disconnected again!

 

Best wishes,

 

Jackie

 

 

Hi Jackie,

 

I’ve seen this happen when students are storing their Word documents on a cloud. Once they put them on to their own device (e.g. desktop) the problem goes away – but I’ve never found away of getting back the citations that have turned to plain text, other than inserting them all again. Hopefully someone else knows the answer to this.

 

Best wishes,

Anne

 

 

Hello everyone,

 

I have a student with a problem with EndNote and Word which I have not seen before. Whenever she closes her Word document the EndNote citations and references are converted to plain text and the link to EndNote is lost. So when she reopens the document and adds more citations they are added in a new list at the end, so she has multiple separate reference lists at the end of the document. Update citations & bibliography doesn’t work because the original references are no longer recognised by EndNote. I have referred her the support team but I’m not sure if she will be able to explain the problem clearly enough to them. Any ideas anyone?!

 

Best wishes,

 

Jackie

 

Jackie Skinner FHEA

Academic Liaison Librarian (Chemistry, Food & Nutritional Sciences, Pharmacy)

University of Reading Library, Pepper Lane, Whiteknights,

Reading RG6 6EB

 

 

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