Yes, as a result of what has been discussed here I have suggested to my team that perhaps someone (maybe in Comms) writes a report of what happened in Yammer rather than copying Yammer posts themselves. That will help avoid data protection problems too...
Elizabeth
Acas Information Manager
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[log in to unmask]Subject: Re: [External] creating an archive of yammer and MS Team chats
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It is an interesting thread...and my tuppence worth
1. If this community of records managers was going to build a records management system I doubt it would look or function much like the combination of Office365, Teams, OneDrive, Delve and all the rest of it. In many ways this has been imposed on organisations rather than through the result of requirements captured from the business through consultation, business process review and so on.
2. The difference between a verbal conversation and written (and therefore captured conversation) are becoming further blurred. There are many social and cultural implications of this as much as technical. As we all know, it can be difficult to retract a word said in anger, harder still if written down. But the problem with the 'written conversation' is that it may not be complete. The email that says, 'I want to order William Morris wallpaper for the office' is recorded. The Head of Finance coming out of their office telling you that you will do no such thing, is not. It is not always a complete record.
3. I am, personally, never convinced that all this recording is actually of proportional benefit. I am sure many people on this list have had to work their way through corporate email archives to answer FOI and SARs and spent inordinate amount of time on a great deal of ephemaral 'noise'. If conversations in Teams is added to this, does it really help?
4. I am currently reading the diplomatic history of Europe pre-1914. What is interesting are the well-written, clear, concise and intelligent reports that the best diplomats would create. A side or two of A4 covering enormously complex political relationships. What businesses could learn from this instead of huge email archives, Teams archives, overlong reports and so on!
Danny
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