We are currently struggling with MS Teams chat (including ‘conversations’) and the idea of applying a global retention policy to it and I’m just wondering how anyone else has addressed it.
My initial idea was that chat is basically ‘immediate’ and should have a short retention period. I suggested a month and was willing to extend that to 6 months in the face of serious opposition.
It has now been suggested to me that some sections of the organisation will actually post ‘important stuff’ in chat – the example being quoted was interactions round a major capital building project, including with the contractor. My thoughts
are that this sort of stuff starts to warrant retention as a record of the capital project, i.e. 25 years and possibly permanent retention depending on the project.
Since it is really hard to get rid of individual items of chat (only the poster can delete their own posts), this raises the spectre of retaining every item in a Team site for the entire retention period. The thought of a subject access
request or, probably worse, an FOI request for all the stupid GIFs that have been posted is just a bit concerning.
So, how do you manage chat?
Donald
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