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Mike Ellis wrote on 22/01/2020 10:08:

but in general, I’d say stick to email and possibly hook in some other tools if needed - but keep it human as much as possible.

One thing I have found useful when you get an email with multiple different requests in it, is to reply with a changed subject to each request (as they usually need some clarification!) - making a new thread for each request...

Sometimes this works - with clients that are good with email, sometimes it just confuses the client...

:o)