Hi Helen, We are seeing the same re: no access icons. When expanding ‘About this Book’ on results pages, we are getting plenty of these content errors too: [cid:image002.png@01D5D108.BD483FF0] Joe From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Beton, Helen Sent: 22 January 2020 09:38 To: [log in to unmask] Subject: Re: [lis-e-resources] Problem with access to Wiley Online Library Hi, Is anyone still experiencing any issues with Wiley Online Library today? It seems to be very slow loading and I can’t see any of our access icons on the results page (e.g. open access, full text available). [cid:image003.png@01D5D108.BD483FF0] I’ve tried Microsoft Edge and Google Chrome and we are authenticating via OpenAthens. I’ve already tried clearing my browser. Thanks very much. Best wishes, Helen Helen Beton Resources Information Specialist Cranfield University Kings Norton Library Building 55 Cranfield, Bedfordshire, MK43 0AL United Kingdom E: [log in to unmask]<mailto:[log in to unmask]> T: +44 (0)1234 750111 x3714 W: https://url4.mailanyone.net/v1/?m=1iuCSl-000Boz-5n&i=57e1b682&c=CoA6CbgblZi9U_FxQq1oce_xLY5a_ObiLh-pYkSIJi9jIb7-1f6KzXhuv0vUp_Bic21rZwUpMq_duSn9tzq9cFI9W6LNT2bPPYB8g6-ke9L4nUConQhH9Phayi_zPIbhZHA22PahNehHVSjUcGivfdQ52woeUup_aYpW4emIPsM0Jd_dgSlNNXOGUgq_l--WOBdLti4H9dl91QLHYFQO9FxeTL0llyAW-O6PH1EL-20; This email and any attachments to it may be confidential and are intended only for the named addressee. If you are not the named addressee, please accept our apology, notify the sender immediately and then delete the email. We request that you do not disclose, use, copy or distribute any information within it. Any opinions expressed are not necessarily the corporate view of Cranfield University. This email is not intended to be contractually binding unless specifically stated and the sender is an authorised University signatory. Whilst we have taken steps to ensure that this email and all attachments are free from any virus, we advise that, in keeping with good computing practice, the recipient should ensure they are actually virus free. From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Robin Cook Sent: 21 January 2020 17:39 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problem with access to Wiley Online Library Thanks Dom I think that we're also back to normal. Regards Robin Robin Cook Electronic Resources Co-ordinator University Library University of York Heslington YORK YO10 5DD United Kingdom Tel: +44 (0)1904 323862 EMAIL DISCLAIMER http://www.york.ac.uk/docs/disclaimer/email.htm <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl4.mailanyone.net%2Fv1%2F%3Fm%3D1iuCSl-000Boz-5n%26i%3D57e1b682%26c%3DUDewbE8Dg94gC4xJzqM2NzmnuvteGO5N99e4u96SZZIUAXaYOduy29M3x_-XgVYSnETMLVuhiDzMpkGhPDD_jgk48he9gyjJ-ZPFgq9fGoYoEoYg1NPwwZZnj0NRWKTbwPT9xqPq8vAjEaTWFqgDr3SXIafE0b82Y-Pm5Q7B98Ivb1-rcS7nyDLkfIo3PBSbuk9GJKcP_gHnISzZP4IcuvSJob78_KZ9-kPlUhj02dtxMBrtppBfzcQmAGZNw3ei&data=02%7C01%7Clibrarysystems%40YORKSJ.AC.UK%7Cfef4fedb6f164a84b9f608d79f1ecf5d%7C5c8ae38ef85b4309b7ec862815a37aee%7C1%7C0%7C637152826993984345&sdata=kwyi5Wt9I%2BJ62U3X83pov2VBVpInOGtJKuP0yatijYI%3D&reserved=0> On Tue, 21 Jan 2020 at 17:21, Dominic Benson (Staff) <[log in to unmask]<mailto:[log in to unmask]>> wrote: Seems okay now. Dom From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Robin Cook Sent: 21 January 2020 17:08 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problem with access to Wiley Online Library Thanks Vic and Dom I guess Wiley are aware of the issue but I've contacted them anyway just in case. Regards Robin Robin Cook Electronic Resources Co-ordinator University Library University of York Heslington YORK YO10 5DD United Kingdom Tel: +44 (0)1904 323862 EMAIL DISCLAIMER http://www.york.ac.uk/docs/disclaimer/email.htm <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl4.mailanyone.net%2Fv1%2F%3Fm%3D1iuCSl-000Boz-5n%26i%3D57e1b682%26c%3DUDewbE8Dg94gC4xJzqM2NzmnuvteGO5N99e4u96SZZIUAXaYOduy29M3x_-XgVYSnETMLVuhiDzMpkGhPDD_jgk48he9gyjJ-ZPFgq9fGoYoEoYg1NPwwZZnj0NRWKTbwPT9xqPq8vAjEaTWFqgDr3SXIafE0b82Y-Pm5Q7B98Ivb1-rcS7nyDLkfIo3PBSbuk9GJKcP_gHnISzZP4IcuvSJob78_KZ9-kPlUhj02dtxMBrtppBfzcQmAGZNw3ei&data=02%7C01%7Clibrarysystems%40YORKSJ.AC.UK%7Cfef4fedb6f164a84b9f608d79f1ecf5d%7C5c8ae38ef85b4309b7ec862815a37aee%7C1%7C0%7C637152826993994338&sdata=ewes7hmyHs%2Fery5e5r2hW91xerYCx%2FN1dOLq3e0ORbE%3D&reserved=0> On Tue, 21 Jan 2020 at 16:58, Victoria Watt <[log in to unmask]<mailto:[log in to unmask]>> wrote: Hi, We’re having the same issues here. Vic Victoria Watt Head of Library & Learning Services Student Life: Library & Learning Services York St John University YO31 7EX E: [log in to unmask]<mailto:[log in to unmask]> T: +44 (0)1904 876152 From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Robin Cook Sent: 21 January 2020 16:45 To: [log in to unmask]<mailto:[log in to unmask]> Subject: [lis-e-resources] Problem with access to Wiley Online Library Hello Are other people having problems with access to Wiley Online Library? It's coming and going for us, sometimes we get a maintenance page and sometimes an Error 520. 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