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Hi Joyce, Thank you for this, I appreciate your time, but I'm feeling really frustrated by the situation. My problem still remains that as an organisation I can't provide a single stable IP address for the account, as we don't have one (Our IT services are in the Cloud). The system we have been using has been fine for the last year, up until the beginning of October. If we can't use OpenAthens, is there another method of accessing the subscription, because at the moment we're paying for content we can't fully utilise. My users are not all based in a single location, so they need to be able to access the account from wherever they are. I'm not able to have a single kiosk available through which everyone could access the account. Best wishes, Nicola Cryer HE Librarian 01793 414632 We help people understand, enjoy and value the historic environment, and protect it for the future. Historic England is a public body, and we champion everyone’s heritage, across England. This e-mail (and any attachments) is confidential and may contain personal views which are not the views of Historic England unless specifically stated. If you have received it in error, please delete it from your system and notify the sender immediately. Do not use, copy or disclose the information in any way nor act in reliance on it. Any information sent to Historic England may become publicly available. Please read our full privacy policy (https://www.historicengland.org.uk/terms/privacy-cookies/) for more information. -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Joyce Martin Sent: 07 November 2019 15:16 To: [log in to unmask] Subject: Re: [lis-e-resources] Experience with the British Newspaper Archive Hi Nicole JCS Online Resources is just the sales agent for British Newspaper Archive so we linked you up with their help desk. But I can confirm that the reason you're experiencing these error messages is because BNA doesn't support OpenAthens. Access to BNA is only via fixed IPs aand not off-site. So as long as you are using BNA from a computer running from one of your registered IP addresses you'll be able to perform all the searches you want to make but not otherwise. Hope this helps best wishes Joyce (Martin) Director, JCS Online Resources lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG