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Hi Ali Student advisors - like front facing staff who deal with all types of general enquiries from students. Eg at Bedfordshire our advisors deal with all student enquiries including registration queries timetables accounts issues, letters, how to apply for different things like bursaries mitigations etc Saf From: Admin-student <[log in to unmask]> On Behalf Of Alison Johnson Sent: 31 October 2019 10:12 To: [log in to unmask] Subject: Re: Benchmarking request Hi Saf Can you clarify what you mean by Student Advisors, as each of us may understand the term differently, depending on the institution. Thanks Ali Alison Johnson Ask4Help Manager Student, Library and Academic Services: Ask4Help From: Admin-student <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Safina Kausar Sent: 30 October 2019 18:02 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Benchmarking request Hi everyone I am looking to do a benchmarking exercise to help as evidence for our upcoming CSE re-accreditation. I was hoping that some of you would be able to help me with following: * How many Student Advisors does your institution have? and how many students? * Do you have an SLA for responses to queries * if so what is it and what percentage of the time do you meet the SLA * Do you keep monthly/ termly or yearly statistics for how many students you have seen face to face, by email or telephone contact? * If so, please would you provide the details of recorded contacts for the period from 01/08/2018 - 31/07/2019 I would be really grateful for any responses and would be happy to provide information for UOB. Please feel free to email me [log in to unmask]<mailto:[log in to unmask]> Thanks in advance Saf ________________________________ To unsubscribe from the Admin-Student list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=Admin-Student&A=1<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jiscmail.ac.uk%2Fcgi-bin%2Fwebadmin%3FSUBED1%3DAdmin-Student%26A%3D1&data=02%7C01%7Calison.johnson%40NORTHUMBRIA.AC.UK%7C536d764663374ebc8b4008d75d633c27%7Ce757cfdd1f354457af8f7c9c6b1437e3%7C0%7C0%7C637080553102066893&sdata=i9N4gn2SQLiGTS8wsoL5lioX1Et%2B2vuVkIwPLTcrUdk%3D&reserved=0> This message is intended solely for the addressee and may contain confidential and/or legally privileged information. Any use, disclosure or reproduction without the sender's explicit consent is unauthorised and may be unlawful. If you have received this message in error, please notify Northumbria University immediately and permanently delete it. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of the University. Northumbria University email is provided by Microsoft Office365 and is hosted within the EEA, although some information may be replicated globally for backup purposes. The University cannot guarantee that this message or any attachment is virus free or has not been intercepted and/or amended. ________________________________ To unsubscribe from the Admin-Student list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=Admin-Student&A=1 ######################################################################## To unsubscribe from the Admin-Student list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=Admin-Student&A=1