I called them this morning and they confirmed the change…

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

…….

How long do we have to comply?

You must comply with a request without undue delay and at the latest within one month of receipt of the request or (if later) within one month of receipt of:

· any requested information to clarify the request (see Can we clarify the request?);

· any information requested to confirm the requester’s identity (see Can we ask for ID?); or

· a fee (only in certain circumstances – see Can we charge a fee?)

You should calculate the time limit from the day you receive the request (whether it is a working day or not) until the corresponding calendar date in the next month.

…….

Regards,

Rajesh Seedher

Information Governance Manager

Customer & Digital Services Department

Brent Council

020 8937 1502

www.brent.gov.uk

@Brent_Council

From: Naomi Korn [mailto:[log in to unmask]]
Sent: 14 August 2019 10:31
To: Seedher, Raj <[log in to unmask]>
Cc: [log in to unmask]
Subject: Re: [data-protection] starting the clock - SARs

Thanks Raj for the heads up. Can you share the link?

My best

Naomi

Naomi Korn
Managing Director

Naomi Korn Associates

Landline: +44 020 3475 5122

Mobile: +44 7957 761032

www.naomikorn.com @NKorn

Private limited company registered in England and Wales: 7804095. Registered office: 28 Minchenden Crescent, London, N14 7EL.

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On 14 Aug 2019, at 10:12, Seedher, Raj <[log in to unmask]> wrote:

Anyone spotted the unannounced change in ICO guidance implemented yesterday on calculating timeframes for responding to SARs?

Previous - clock starts day after receiving a request
Now - clock starts on the same day - even if it is 11.59 pm

We've spotted it and have to change our - IT system, training material, procedures etc...

Regards,

Rajesh Seedher
Information Governance Manager
Customer & Digital Services Department
Brent Council

020 8937 1502

www.brent.gov.uk
@Brent_Council

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