Dear All,

I was on my lunch hour in Durham and I was approached by an energy company provider.

 

Their spiel was interesting so I listened to it so I could find out if I would indeed save money. I was also interested in how they did their data collection and privacy notice.

 

We went through the process and reached the point where they wanted to sign me up for the contract. I explained that I would like to see their offer in writing and whether they could send through anything to me as well as how they would record consent.

 

At that point, they said the following. “Oh, no need to worry about that. I’ve been recording our conversation since it started.”

 

I was wondering if anyone else had this experience and what their thoughts were on being recorded without being informed.

 

Best,

 

Lawrence

 

 

 

Lawrence Serewicz

Information and Records Manager

Durham County Council

Room 143/148 Floor 4

County Hall

Durham

County Durham

DH1 5UF

 

03000 268 038

 



Customer Notice

We have recently updated our terms and conditions for all our services, including making some important updates to our privacy notices. To find out more about how we collect, use, share and retain your personal data, visit: www.durham.gov.uk/dataprivacy


Help protect our environment by only printing this email if absolutely necessary. The information it contains and any files transmitted with it are confidential and are only intended for the person or organisation to whom it is addressed. It may be unlawful for you to use, share or copy the information, if you are not authorised to do so. If you receive this email by mistake, please inform the person who sent it at the above address and then delete the email from your system. Durham County Council takes reasonable precautions to ensure that its emails are virus free. However, we do not accept responsibility for any losses incurred as a result of viruses we might transmit and recommend that you should use your own virus checking procedures.

All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html

Selected commands (the command has been filled in below in the body of the email if you are receiving emails in HTML format):

All user commands can be found at https://www.jiscmail.ac.uk/help/subscribers/subscribercommands.html and are sent in the body of an otherwise blank email to [log in to unmask]

Any queries about sending or receiving messages please send to the list owner [log in to unmask]

(Please send all commands to [log in to unmask] not the list or the moderators, and all requests for technical help to [log in to unmask], the general office helpline)