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Yes thank you we were experiencing the same issue getting admin account contacted them a week ago heard nothing, previous account details not working Vicki _______________________________________________________________________________ Vicki McGarvey, Med, PGDipILS, BA (Hons), MCILIP, SFHEA, Teaching Excellence Fellow Learning & Information Services Manager - Collection Management, Research & Digital Resources The Library, Staffordshire University, Blackstone Building F300, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask]<mailto:[log in to unmask]> (My working days are Tuesday-Friday) REF2021: To be REFable you must upload your research into STORE<http://eprints.staffs.ac.uk/> “ON ACCEPTANCE” for more information visit the library’s research guide<https://libguides.staffs.ac.uk/REF2021_STORE_deposit> [Description: Description: Description: Customer Service Excellence - The Government Standard] [A screenshot of a cell phone Description generated with very high confidence] From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Tom Francis [tbf] Sent: 28 February 2019 11:36 To: [log in to unmask] Subject: Re: [lis-e-resources] Problems with OUP admin account Excellent, thanks Fay! And thank you to Karen, Kimberly, and Sharon; I’m sorry for your troubles, but glad it isn’t just me… Tom From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Fay Gooding Sent: 28 February 2019 11:31 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problems with OUP admin account Morning all, I have contacted OUP and asked them to investigate. Best wishes – Fay [Jisc]<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.jisc.ac.uk%2F&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954375068&sdata=PGAUmSo2AY9uSn%2FsXdGRwESrij1d91aQhYDa0peBRyA%3D&reserved=0> Fay Gooding Jisc Collections Helpdesk Manager Email: [log in to unmask]<mailto:[log in to unmask]> Tel: 020 3006 6088 jisc.ac.uk<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.jisc.ac.uk%2F&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954375068&sdata=PGAUmSo2AY9uSn%2FsXdGRwESrij1d91aQhYDa0peBRyA%3D&reserved=0> | jisc-collections.ac.uk<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jisc-collections.ac.uk%2F&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954385073&sdata=Hc1GA845c5AJkMW5thCP6tfxF1S7rYx1vt4wY1a5VB8%3D&reserved=0> From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Robinson, Sharon Sent: 28 February 2019 11:27 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problems with OUP admin account Hi all, Thanks for the reminder. I contacted them recently, around 10 days ago, as well because our account login wasn’t working and haven’t heard back either. Sharon From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Bryce, Kimberly Sent: 28 February 2019 11:22 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problems with OUP admin account Hi Tom, I’ve experienced the same issue and have reported to [log in to unmask]<mailto:[log in to unmask]> but, like Karen, have received no response. Best wishes, Kimberly Kimberly Bryce Resource Librarian (Acquisitions and Collections) | The Library T: +44 (0)141 331 8303 | E: [log in to unmask]<mailto:[log in to unmask]> Glasgow Caledonian University, The Saltire Centre, Cowcaddens Road, Glasgow, G4 0BA, Scotland, United Kingdom W: www.gcu.ac.uk/library<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gcu.ac.uk%2Flibrary&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954385073&sdata=SHxamdQBcH3ccyX7rBpL9gqFjgXPPr9CW52B%2FZY3loc%3D&reserved=0> [Description: Description: http://www.gcu.ac.uk/media/gcalwebv2/theuniversity/supportservices/marketingcommunications/branding/GCU_logo_strapline_padded.jpg]<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gcu.ac.uk%2F&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954395078&sdata=eVMzF%2BQSyO3nzKSIv9zbQVFGPXBE7QygNTyXZ7sfLy0%3D&reserved=0> Twitter<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2FSaltireCentre&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954395078&sdata=le3Vf57S%2FsYGjv7HaIng17FCLcLbXx9tWpUA4a%2BbYeQ%3D&reserved=0> | Facebook<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2FGlasgowCaledonianUniversity&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954405088&sdata=C%2FQUVdzBSQncFIvPwHJ17UamzVIhQp8AqPGYYntAiE4%3D&reserved=0> | YouTube<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2Fwatchgcu&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954405088&sdata=6c5VQllZcK2czFJZ5texg2MBdPW8rH2a4rzgyzWMr5E%3D&reserved=0> | LinkedIn<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuk.linkedin.com%2Fpub%2Fkimberly-bryce%2F50%2Fa06%2F5a4&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954415097&sdata=sX7svO7IXUTxFdEhzY9VU89CXzGK2VLcRGZRal%2BuV4Q%3D&reserved=0> | Instagram<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2Fglasgow_caledonian_university&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954415097&sdata=OM0dyMkQX6qXM%2BWDO9axzAAaV5%2BLbb5y9aOCl8cjoX0%3D&reserved=0> | Google+<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplus.google.com%2F%2Bcaledonianuniversity&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954425102&sdata=6KmrMvcEKCsQUz%2Bgc%2Fqikw6DvJ%2B82X32tf30v6%2B9dms%3D&reserved=0> | Pinterest<https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.pinterest.com%2Fglasgowgcu%2F&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954425102&sdata=%2F0HBILdP%2BcqpQMTDRO8CZPSejOtU2MrUx5PdMnXBtfU%3D&reserved=0> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Karen Butterworth Sent: 28 February 2019 11:00 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] Problems with OUP admin account Hi Tom, We're having exactly the same problem here at Sheffield. I emailed [log in to unmask]<mailto:[log in to unmask]> last week, but I've had no response from them. We'll probably try our account manager next. Thanks Karen On Thu, 28 Feb 2019 at 10:47, Tom Francis [tbf] <[log in to unmask]<mailto:[log in to unmask]>> wrote: Hi Everyone, Does anybody else have a problem with their admin account at https://academic.oup.com/journals<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facademic.oup.com%2Fjournals&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954435112&sdata=GKvAHRBKL0UtzdAQWTQaDat1DQCm%2Bq5QRVZyI5WKl%2BQ%3D&reserved=0>? I’ve been trying all week to generate SUSHI credentials, but after I log in with our admin account, click on my name, and then select “usage stats” (or, indeed, anything else) from the drop-down menu, the page just starts constantly refreshing, bouncing between the following urls: https://r5.oupreports.com/#/login-error<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr5.oupreports.com%2F%23%2Flogin-error&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954435112&sdata=XYj%2FedGrbWSxjPO%2Bhp6NmYyqhzJe0%2BG9ymkra%2F%2FvRP4%3D&reserved=0> https://academic.oup.com/sign-in?returnUrl=https://secureacademic.oup.com/Account/ouplogin<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facademic.oup.com%2Fsign-in%3FreturnUrl%3Dhttps%3A%2F%2Fsecureacademic.oup.com%2FAccount%2Fouplogin&data=02%7C01%7C%7C53769fbed57d47806efd08d69d704ac5%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C636869502954445117&sdata=WNIlB7mdoMsQyJ%2BxK%2BmUG4MlfIVsc00RP8%2BqgyLOiac%3D&reserved=0> That’s as far as I’ve managed to get. I’ve tried using Chrome and Edge, with the same result. I filled out the OUP contact form about this on Tuesday, but haven’t heard anything back, even an acknowledgement. Maybe that bit is broken, too… If anyone else has experienced this and got around it, or knows of an email address I can report this problem to, please let me know. Many thanks, Tom Tom Francis Arweinydd Tîm Caffael Adnoddau Llyfrgell Hugh Owen Prifysgol Aberystwyth Aberystwyth Ceredigion SY23 3DZ Resources Acquisition Team Leader Hugh Owen Library Aberystwyth University Aberystwyth Ceredigion SY23 3DZ e: [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]> t: +44 (0)1970 62 2363 Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb Cymraeg i bob gohebiaeth Gymraeg ac ateb Saesneg i bob gohebiaeth Saesneg. Ni fydd gohebu yn Gymraeg yn arwain at oedi. We welcome correspondence in Welsh and English. 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Aberystwyth University www.aber.ac.uk<http://www.aber.ac.uk> University of the Year for Teaching Quality - The Times & The Sunday Times 2019. lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG