Thanks to all who replied to my query, I sent the list of suggestions to the clinician, and his reply is below, in case anyone has the same issue:
“It really seems to be dependent on the so called "google play country". However, there is a warning that one could change someone's google play country only once per year, so I will not proceed.”
Best wishes
Pip
From: Divall
Pip - Clinical Librarian Service Manager
Sent: 29 November 2018 10:24
To: LIS-MEDICAL ([log in to unmask])
Subject: BNF app query
Dear all,
Hope no one is currently being blown away by the wind!
I have a query about the BNF app, I have contacted the BNF directly but I’m not convinced of a speedy response. A clinician here in Leicester has tried to download it from the Android app store on numerous occasions, following the standard
way of installing, and it keeps giving him the message that it is not available for download in his country. He isn’t from the UK originally, but he’s using a phone on a UK network, so what could the issue be? Anyone have any ideas that I could employ and
let him mistakenly believe I am a technical whizz?
Many thanks
Pip
Pip Divall
Clinical Librarian Service Manager
ITAPS; Dermatology; Gastroenterology; Respiratory; Musculoskeletal; Stroke; Surgical Services
UHL NHS Trust
Education Centre Library
Glenfield Hospital / Leicester Royal Infirmary
0116 250 2309 / 0116 258 5558 (Mon - Thurs)
Fax: 0116 256 3334
http://www.uhl-library.nhs.uk/cl