Hi All,

I can highly recommend both Lisa Jeskins and Deborah Dalley. They can have a different focus in their training, but both are excellent.

Best,

Frank

From: A general library and information science list for news and discussion. <[log in to unmask]> On Behalf Of Charlesworth, Alison D.
Sent: 01 November 2018 12:33
To: [log in to unmask]
Subject: Re: Trainer recommendations

Dear All

Thanks to everyone that replied to me with your recommendations.

As several colleagues were also interested, I have summarised for the list:

Lisa Jeskins: (Recommend by several colleagues ) http://www.lisajeskinstraining.com/

Ash Charlton [log in to unmask]

Deborah Dalley http://www.deborahdalley.com/

Claire Bradshaw https://clairembradshaw.co.uk/

Tim Buckley Owen http://www.buckleyowen.com/Home.html

Diana Edmonds https://www.bridgfordconsultancy.co.uk/our-services/customer-service/

There are some fairly decent customer service videos on LinkedInLearning (Formerly Lynda.com) if you have a subscription to this. Obviously not tailored to the library situation but worth investigating if you have access already.

Kind regards

Alison

Alison Charlesworth

David Wilson Library Manager

Division of Library, Learning and Information Services,
University of Leicester, University Road, Leicester, LE1 7RH, UK

My pronouns are She/Her/Hers

t: +44 (0)116 252 2038
e: [log in to unmask]

w: www.le.ac.uk

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From: Charlesworth, Alison D.
Sent: 31 October 2018 12:56
To: [log in to unmask]
Subject: Trainer recommendations

Dear All

We are looking to source a training provider who can deliver training on effective enquiry handling, customer service and dealing with difficult situations.

We ’d like the team to be able to be able to recognise how they can take ownership of an enquiry even if they can’t help in the first instance and the importance of positive language.

Have you had any experience of using a particular training provider you could recommend?

Kind regards

Alison

Alison Charlesworth

David Wilson Library Manager

Division of Library, Learning and Information Services,
University of Leicester, University Road, Leicester, LE1 7RH, UK

My pronouns are She/Her/Hers

t: +44 (0)116 252 2038
e: [log in to unmask]

w: www.le.ac.uk

cid:image002.gif@01D41220.D6ACCF90
Follow us on Twitter or visit our Facebook page

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