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Dear All Thanks to everyone that replied to me with your recommendations. As several colleagues were also interested, I have summarised for the list: * Lisa Jeskins: (Recommend by several colleagues ) http://www.lisajeskinstraining.com/ * Ash Charlton [log in to unmask]<mailto:[log in to unmask]> * Deborah Dalley http://www.deborahdalley.com/ * Claire Bradshaw https://clairembradshaw.co.uk/ * Tim Buckley Owen http://www.buckleyowen.com/Home.html * Diana Edmonds https://www.bridgfordconsultancy.co.uk/our-services/customer-service/ * There are some fairly decent customer service videos on LinkedInLearning (Formerly Lynda.com) if you have a subscription to this. Obviously not tailored to the library situation but worth investigating if you have access already. Kind regards Alison Alison Charlesworth David Wilson Library Manager Division of Library, Learning and Information Services, University of Leicester, University Road, Leicester, LE1 7RH, UK My pronouns are She/Her/Hers t: +44 (0)116 252 2038 e: [log in to unmask]<mailto:[log in to unmask]> w: www.le.ac.uk<http://www.le.ac.uk/> [cid:image002.gif@01D41220.D6ACCF90] Follow us on Twitter<https://twitter.com/uniofleicester> or visit our Facebook<http://www.facebook.com/uniofleicester> page From: Charlesworth, Alison D. Sent: 31 October 2018 12:56 To: [log in to unmask] Subject: Trainer recommendations Dear All We are looking to source a training provider who can deliver training on effective enquiry handling, customer service and dealing with difficult situations. We 'd like the team to be able to be able to recognise how they can take ownership of an enquiry even if they can't help in the first instance and the importance of positive language. Have you had any experience of using a particular training provider you could recommend? Kind regards Alison Alison Charlesworth David Wilson Library Manager Division of Library, Learning and Information Services, University of Leicester, University Road, Leicester, LE1 7RH, UK My pronouns are She/Her/Hers t: +44 (0)116 252 2038 e: [log in to unmask]<mailto:[log in to unmask]> w: www.le.ac.uk<http://www.le.ac.uk/> [cid:image002.gif@01D41220.D6ACCF90] Follow us on Twitter<https://twitter.com/uniofleicester> or visit our Facebook<http://www.facebook.com/uniofleicester> page ######################################################################## To unsubscribe from the LIS-LINK list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=LIS-LINK&A=1