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* Apologies for cross posting * 2018 Customer Services Group UK Annual Conference - 26th November I want it all, and I want it now! - Managing changing user expectations of customer services Interactive, Immediate, Individual: expectations of customer services within the online, on-demand economy have soared. Services within libraries are rapidly adapting, and meeting the changing needs and expectations of our users can feel overwhelming. Join colleagues from across the sector at CSGUK’s annual conference as they discuss how their services have developed, and take the opportunity to reflect on the changing expectations of your users. Speakers will discuss the tools they have used to measure expectations, and the changes they have made to services as a result. The student voice will be heard through an insightful panel discussion, and there will be time to share your own problems and devise solutions with other delegates. This year the conference is being hosted by Leeds Beckett University at their new conferencing facilities and it remains excellent value at £100 per delegate. This key event in the calendar is now in its fifth year and is always a sell-out occasion, so book soon to secure your place. Details of the programme and how to book can be found here https://bit.ly/2NKf3zB Best Wishes Helen Loughran on behalf of the CSGUK Steering Group Leeds Beckett University, 135a James Graham, Headingley Campus, Leeds LS6 3HF, United Kingdom Tel: +44 (0)113 812 5244 | Email: [log in to unmask] ######################################################################## To unsubscribe from the LIS-LINK list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=LIS-LINK&A=1