Athens (if you use it) had an outage on the 1/10/18 too. It coincided with the DawsonEra outage too.

Given the amount of money we pay for some of these, maybe we start asking for some form of compensation for the lost time. I think that some providers do have service level agreements within their T&Cs giving them some leeway on this.

Thanks

Tracey

Tracey Totty

Library Services Manager

LRC, Middlesbrough College, Dock Street, Middlesbrough, TS2 1AD

T: +44 (0) 1642 333276. | E: [log in to unmask] | W: http://www.mbro.ac.uk

From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Tom Francis [tbf]
Sent: 03 October 2018 10:39
To: [log in to unmask]
Subject: Re: [lis-e-resources] Dawsonera Unavailability

… unless your catalogue/discovery system breaks as well, then people can’t even access your print holdings, either!

I’ve been keeping score this week:

Things that broke during the first week of term:

Resource/Service	From	To	Duration
Alma/Primo	01/10/18	01/10/18	≈ 2 hours
Dawson Era	01/10/18	01/10/18	≈ 4 hours
Box of Broadcasts	02/10/18	02/10/18	≈ 18 hours
Wiley Online Library	03/10/18: 10am

Cheers,

Tom

From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of REY, Patricia (QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST)
Sent: 03 October 2018 10:35
To: [log in to unmask]
Subject: Re: [lis-e-resources] Dawsonera Unavailability

I am noticing an increasing number of reports of unavailable electronic resources on this list.

As we are being pushed to ditch our paper copies of both journals and books and move towards electronic collections, available whenever needed (in theory), is anyone logging the amount of time that these resources are, in fact, unavailable?

At least if they are on our shelves they can be accessed when systems are down.

Best Wishes

Tricia Rey
Library Services Manager
Queen Victoria Hospital
Holtye Road
East Grinstead
West Sussex
RH19 3DZ
01342 414266

Fax: 01342 414005

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Pennick, Jemma
Sent: 01 October 2018 15:46
To: [log in to unmask]
Subject: Re: [lis-e-resources] Dawsonera Unavailability

We are aware of an issue with dawsonera and have sent out a customer communication and put a notification out via Twitter. Our IT team are looking into the issue and we will keep customers posted via email and Twitter as soon as we have any more information.

Thank you.

Jem

Jemma Pennick

Marketing Manager

T +44(0)1603 648248

Dawson Books

1 Broadland Business Park, Norwich, NR7 0WF

@dawsonbooks - @dawsonera

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Beton, Helen
Sent: 01 October 2018 15:31
To: [log in to unmask]
Subject: Re: [lis-e-resources] Dawsonera Unavailability

Hi James,

We’re currently getting the following error message when we try to access Dawsonera:-

Helen

Helen Beton

Resources Information Specialist

Kings Norton Library, Building 55

E: [log in to unmask]

T: +44 (0)1234 750111 x3714

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of James Kay
Sent: 01 October 2018 15:25
To: [log in to unmask]
Subject: [lis-e-resources] Dawsonera Unavailability

Hello All,

Are there any institutions having issues accessing Dawsonera this afternoon? We’re having pages time-out or taking longer to load then they should. I’ve logged a job with Dawson’s Support Team so hopefully they’ll be able to get back to us as soon as they know more.

With best wishes

James

James Kay

E-Resources Librarian

Centre for Student Life

T: 01332 592626

E: [log in to unmask]

University of Derby,

Kedleston Road,

Derby

DE22 1GB

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