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We’re still getting the error message.

 

Helen

 

Helen Beton

Resources Information Specialist

Kings Norton Library, Building 55

E: [log in to unmask]

T: +44 (0)1234 750111 x3714 

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rachel Oldridge
Sent: 30 August 2018 12:02
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to IEEE Xplore

 

Seems to be working again now for me?

 

Rachel Oldridge | Digital Resource Manager

Learning Resources & Service Excellence
Room L610, Library, Luton 
E: [log in to unmask]
 
T: 01582 743309

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Visit the University of Bedfordshire Repository 
for free, open access to our research.

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Helen Ellis
Sent: 30 August 2018 11:38
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to IEEE Xplore

 

Thanks Ed

 

Helen

 

Helen Ellis

Account Manager, Content Online

 

+44 (0)7515745038

[log in to unmask]

www.contentonline.co.uk

 

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From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> on behalf of Edward Wong <[log in to unmask]>
Reply-To: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]>
Date: Thursday, 30 August 2018 at 11:37
To: "[log in to unmask]" <[log in to unmask]>
Subject: Re: [lis-e-resources] Access to IEEE Xplore

 

Hi Everyone,

 

This morning there are number of Institutions having access issues to Xplore.

I have contacted IEEE and hopefully they are able to resolve this asap. 

I will be in touch once I hear more from them.

 

Thank you for your patience.

 

Kind regards,

 

Ed Wong
Customer Support Representative

Content Online Ltd

 

 

 

On 30 Aug 2018, at 11:15, MILLER, CLARE L. <[log in to unmask]> wrote:

 

Hi Robin,

 

Yes, we’re seeing the same here at Durham.

 

Kind regards,

 

Clare

 

 

Clare L. Miller

eResources Co-ordinator

 

Durham University Library

Stockton Road

Durham

DH1 3LY

 

Tel: 0191 3341584

 

Please note my working days are Thursday and Friday

 

 

 

From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Robin Cook
Sent: 30 August 2018 11:13
To: 
[log in to unmask]
Subject: [lis-e-resources] Access to IEEE Xplore

 

Hello

 

We seem to have lost access to IEEE Xplore, is anyone else having problems getting access?  We are seeing an error:

 

An error occurred while processing your request.

Reference #97.747bfea5.1535623601.4f95f6f 

I've reported it to them.

 

Regards

Robin Cook 
Electronic Resources Co-ordinator 

University Library 
University of York 
Heslington 
YORK
YO10 5DD
United Kingdom

Tel: +44 (0)1904 323862

 

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG

 

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG