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Hello Helena, When I worked as tutor delivering community programmes I often came up against this problem, so I thoroughly empathise. You have mentioned the use of group interviews or evaluation forms filled in with your support, do you think you could potentially turn this on its head and get them to get feedback from each other? Maybe using a more competent learner to ask the questions of others or indeed to conduct these interactions in their native language? Equally getting them to understand that they have a 'stake' in how the course is delivered may prompt them to offer more feedback. So perhaps when asking them at the beginning of a course what they would like to learn, maybe at the end of the course using the list originally compiled with their goals or aims, you could ask them whether they feel this has been achieved? This could possibly allow them to articulate their feelings more clearly. Another idea could be to make it one of their tasks at the end of the course, in line with their Learning Plan. So say for example, a student has intimated that they attended the course to be able to fill out application forms or interact more confidently with their child's teacher, perhaps create headings in line with those original aims and get them to write or speak about whether they feel they have achieved their goal. Finally - are you able to record (video record) feedback? Not sure how that would fit in with the whole GDPR situation but could that be a possibility? Hope these prove useful or if not provoke further ideas to tackle a rather tricky issue. Good Luck! Kind Regards, Ugo Ejionye Learning Development Tutor University for the Creative Arts Epsom From: ESOL-Research discussion forum and message board <[log in to unmask]> On Behalf Of Helena Sent: 13 July 2018 13:48 To: [log in to unmask] Subject: Evaluation methods for ESOL classes and ESOL learner handbook Dear Colleagues, We are a small charity based in Glasgow delivering community and workplace ESOL classes for learners of all levels across the city. We're interested to hear if anyone can help with two current pieces of work: 1. Does anyone have tried and tested evaluation techniques for evaluating their ESOL classes with their learners, particularly lower level? Apart from getting learner feedback, we also have funding reporting requirements at the end of every term. We are currently trying to improve our evaluation methods to get more meaningful feedback from our learners. We are trying to capture an increase in confidence and increased community engagement. Until now we have used evaluation forms with pictures that learners complete with our support, and group interviews, as well as capturing informal comments from learners. We also find that many ESOL learners are not used to the concept of evaluations or being asked what they think of their class - any tips on how to get them more accustomed to this? Any examples/suggestions would be greatly appreciated! 2. We are creating a learner handbook for our community classes and are interested to know if anyone has anything similar they would like to share as an example? Many thanks! Helena Porrelli Development Worker (Volunteer Tutor Project) Glasgow ESOL Forum Studio 13 St. George's Studios 93-97 St George's Road Glasgow G3 6JA 0141 333 1194 07931462468 [log in to unmask]<mailto:[log in to unmask]> www.glasgowesol.org<http://www.glasgowesol.org> Scottish Charity Number: SCO35775 *********************************** ESOL-Research is a forum for researchers and practitioners with an interest in research into teaching and learning ESOL. ESOL-Research is managed by James Simpson at the Centre for Language Education Research, School of Education, University of Leeds. To join or leave ESOL-Research, visit http://www.jiscmail.ac.uk/lists/ESOL-RESEARCH.html To contact the list owner, send an email to [log in to unmask]<mailto:[log in to unmask]> *********************************** ESOL-Research is a forum for researchers and practitioners with an interest in research into teaching and learning ESOL. ESOL-Research is managed by James Simpson at the Centre for Language Education Research, School of Education, University of Leeds. To join or leave ESOL-Research, visit http://www.jiscmail.ac.uk/lists/ESOL-RESEARCH.html To contact the list owner, send an email to [log in to unmask]