Hello Bernadette,

It’s tedious but sometimes I’ve located the character I need on other text and copied it into the buffer – then I can paste it in where the “keyboard won’t go”.

Cheers,

James Dean

([log in to unmask])

Technical Solutions Australia P/L

109 Ferndale Rd, Silvan Victoria 3795

Hi All

We are having an issue with a client who has a Galaxy S2 Tablet (Model: SM-T719) running Android version 7.0

She is using switch scanning very effectively to access WhatsApp, Facebook and the internet (via Samsung Internet version 7.2.10.33).

However when the client accesses the on-screen keyboard in the internet browser and tries to use an underscore (_), the underscore isn’t typed .

The client has an underscore in her email address which makes this important for logging into various websites.

We have tried:

·         Use voice recognition to type in the punctuation

·         Using a text shortcut

·         Using alternative keyboards

·         Using alternative browser

But with no luck

Does anyone have any other ideas we could try (other than changing her email address!)?

We fear the issue is down to the version of android she is on and due to the age of the tablet it won’t be getting another software update

Thanks for your help

Bea

Bernadette Deere

Trainee Clinical Scientist

Electronic Assistive Technology Service

Bristol Centre for Enablement

Tel        0117 414 5899

Email   [log in to unmask]

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