Hi All,

 

Here at Middlesbrough College we use Doc-Q-Ticket for our reprographic submissions.

 

Regards

Hugh

 

Hugh Dunlop

Infrastructure Team Leader

Information Services

Middlesbrough College

Phone: 01642 333490

 

 

 

From: Support issues for windows in UK HE & FE [mailto:[log in to unmask]] On Behalf Of Jon Hall
Sent: 11 May 2018 09:27
To: [log in to unmask]
Subject: Re: Reprographics service management software?

 

Morning All,

 

I have a meeting with Konica in an hour looking at Flux KM as a solution…. I’ll let you know what I find!

 

Thanks,

 

Jon Hall

Digital Workspace Manager (Desktop Development) | Computing & Library Services

 

From: Support issues for windows in UK HE & FE <[log in to unmask]> On Behalf Of Noel Davis
Sent: 11 May 2018 09:13
To: [log in to unmask]
Subject: Re: Reprographics service management software?

 

Hi Dan

 

Only a word-of-mouth recommend and no experience of the product other than a quick scan of the web page.  I was at Exeter college last week and the IT manger was recommending My Q, https://www.myq-solution.com/, which they've just adopted.  They are benefiting from a lead implementer pricing and support, but felt it offered better features than previously used print management tools. 

 

I can see if they'll talk to you about it if you like?

 

All the best

 

Noel

MyQ is not just a printing solution that brings your printers and copiers under control, lowers your expenses and improves the environment be reducing unnecessary waste.

 

 

Jisc

Noel Davis
Subject specialist - Network and Technical Infrastructure

M 07468724006

One Castlepark, Tower Hill, Bristol, BS2 0JA

jisc.ac.uk

Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 2881024, VAT number GB 197 0632 86. The registered office is: One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800

From: Support issues for windows in UK HE & FE <[log in to unmask]> on behalf of Jackson, Dan <[log in to unmask]>
Sent: 10 May 2018 14:23:48
To: [log in to unmask]
Subject: Reprographics service management software?

 

I couldn’t find a printing or reprographics specific JISC mailing list so I’m posting this here – if this isn’t a good place to post this, perhaps someone could point me in the right direction?

 

We're looking around for a system which can help us manage our Reprographics provision more effectively and efficiently.

 

In particular the sorts of things we'd want to be able to do are as follows:

·         The system needs to allow manual input of job tickets by the reprographics technician (in addition to end users being able to submit files electronically) as we do still get plenty of hardcopy jobs in Reprographics

·         For jobs where the cost would be above a certain value, we’d need jobs to be approved/authorised by the Head of Department of the person that requested the job, and we’d need that cost to be displayed on the approval screen

·         When a job is accepted and approved, an email acknowledgement needs to be sent to the person who requested the job (which may be different to the person who input the job into the system)

·         The system then needs to put together a job schedule in a FIFO manner but with the ability for jobs to jump the queue if special authorisation is provided

·         The job schedule should be in a daily format so that the reprographics technician can see what jobs need processing today and can update the status of each one as it is done

·         The system would need to have some form of reporting and/or dashboard for service level agreement monitoring

·         The system would need to be able to work with our existing Sharp reprographics copiers

 

We do already have PaperCut MF for our regular print management, but while it does have a Job Ticketing addon available for reprographics rooms now, it doesn't seem like this would meet all the needs described above.

 

Can anyone offer any suggestions or recommendations?

 

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK

 




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