We’re aiming to use JAMF/DEP wrapped into a bigger service introduction piece for Macs – growing user base, currently completely unmanaged.
Some of the feedback from staff suggests one of the reasons Macs are preferred is to avoid any central IT service involvement, which is making us hesitant to call the service anything along the lines of Managed Mac Service, or equivalent. Just curious if
this is the scene elsewhere and how others have tackled it, branded it, and resourced the support around it.
Thanks,
Pete
______________________________________________________________________________
Pete Chrichard |
0191 33 42940
Service Delivery Manager | Computing and Information Services | Durham University | Science Site | South Road | Durham | DH1 3LE
https://www.dur.ac.uk/cis/servicedesk/contactus
From: Support issues for windows in UK HE & FE <[log in to unmask]>
On Behalf Of Mark Smith
Sent: 25 May 2018 09:37
To: [log in to unmask]
Subject: Re: Device Management Tools - MobileIron and Jamf
Hi Paul,
It was more a sequence of events as we needed a replacement for GOOD to provide secure email access from mobile devices. MobileIron was chosen to
provide this functionality and we’re looking to expand the features of the service throughout the next year.
From my brief understanding, MobileIron is aimed towards security and offers good Android and Windows 10 support and excellent iOS support. Likely
down to the closed iOS ecosystem.
For MacOS we’re looking for a ‘Config Manager’ type solution to deploy OS and Apps as well as some configuration around printing and data.
Kind regards,
Mark
____________________________________________________________
Mark Smith
Service Delivery Manager – Technical
Direct: +44 (0) 121 41 58660
The contents of this email may be privileged and are confidential. It may not be disclosed to or used by anyone other than the addressee, nor copied in any way. If received
in error please notify the sender and then delete it from your system. Should you communicate with me by email, you consent to The University of Birmingham monitoring and reading any such correspondence
P Please
consider the environment before printing this e-mail.
From: Support issues for windows in UK HE & FE <[log in to unmask]>
On Behalf Of Paul Rock
Sent: 25 May 2018 09:10
To: [log in to unmask]
Subject: Re: Device Management Tools - MobileIron and Jamf
Hi Mark,
Was that because MobileIron didn’t have some MacOS management features you needed that JAMF did have?
If so, what were they?
- Paul Rock, Technical Architect, Cardiff University