Hi All

 

I’m looking for a little advice please.

 

We are experiencing difficulties now that we are encrypting reports we send to employees. It isn’t such an issue with employers.

 

A lot of the encrypted reports are being filtered into the employees SPAM so are being missed and then they have to upload a programme to be able to open it which they aren’t really willing to do it would appear.

 

We do explain the process at the time of their consultation however it is still causing difficulties and slowing down our turnaround of reports and affecting KPI’s etc.

 

Has anyone else experienced this as an issue – or are there any processes/systems that you are following/using that are more user friendly but ticks all the boxes for GDPR, especially encryption. What are you doing when sending reports via email to employees and clients?

 

Help or experiences much appreciated.

 

Regards

Jill

 

Jill Courts

Clinical Lead

Caer Health Services

 

SEQOHS Accredited

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