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Hi all, Thanks for the responses. IEEE have acknowledge that they are having some intermittent issues with the platform so it may be worth checking your own access again to see if it is stable. Changing URLs to https has helped us in some cases but has not entirely resolved the issue. Regards, Dominic From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Dominic Benson Sent: 11 April 2018 13:20 To: [log in to unmask] Subject: Re: [lis-e-resources] Problems accessing IEEE Explore Dominic I note that you use Primo at Northumbria now. You may simply need to update Alma's OpenURL resolver for HTTPS starting points if Primo is not using direct linking. If you do use EZproxy for authentication, sometimes you can force EZproxy to create a new virtual HTTPS host for IEEE Xplore temporarily (while you wait for your IEEE stanza to be updated) by using a DOI as your starting point URL. Try your EZproxy prefix plus, say, https://doi.org/10.1109/TAP.2016.2593869 N.B. Check also that your Crossref / DOI stanza has HTTPS hosts configured - I'm using: T CrossRef and DOI System # Required to enable DOI links, added mEDRA DOI resolver hosts used on the trendmd links on IOS Press db 2017-11-02 U http://dx.doi.org H https://dx.doi.org H https://doi.org H http://doi.org HJ http://crossref.org HJ http://doi.crossref.org HJ https://doi.crossref.org HJ http://search.crossref.org HJ https://search.crossref.org/ HJ http://www.crossref.org HJ http://medra.org HJ https://medra.org HJ https://www.medra.org/ HJ http://www.medra.org/ DJ crossref.org D doi.org DJ medra.org [dx.doi.org is deprecated in favour of https://doi.org]. Kind regards, Dom Benson Analytics & Discovery Officer, Library, Information Services Brunel University London | T +44(0)1895 266143 From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Dixon Sent: 11 April 2018 12:33 To: [log in to unmask]<mailto:[log in to unmask]> Subject: [lis-e-resources] Problems accessing IEEE Explore Hi, Is anyone else having problems accessing IEEE Explore? All of our links are failing as well as any links to their site found via Google. We are getting a 'This site can't be reached' error. I contacted them yesterday but have not heard anything back as yet. Thanks, Dominic Dominic Dixon Discovery & Access Assistant, Library Collection and Digital Services [email sig]T: +44 (0)191 243 5254 E: [log in to unmask]<mailto:[log in to unmask]> University Library, Northumbria University, Newcastle upon Tyne, NE1 8ST, United Kingdom @NULibrary<http://www.twitter.com/nulibrary> | www.facebook.com/NorthumbriaUniLibrary<http://www.facebook.com/NorthumbriaUniLibrary> This message is intended solely for the addressee and may contain confidential and/or legally privileged information. Any use, disclosure or reproduction without the sender's explicit consent is unauthorised and may be unlawful. If you have received this message in error, please notify Northumbria University immediately and permanently delete it. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of the University. Northumbria University email is provided by Microsoft Office365 and is hosted within the EEA, although some information may be replicated globally for backup purposes. The University cannot guarantee that this message or any attachment is virus free or has not been intercepted and/or amended. lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG This message is intended solely for the addressee and may contain confidential and/or legally privileged information. Any use, disclosure or reproduction without the sender's explicit consent is unauthorised and may be unlawful. If you have received this message in error, please notify Northumbria University immediately and permanently delete it. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of the University. Northumbria University email is provided by Microsoft Office365 and is hosted within the EEA, although some information may be replicated globally for backup purposes. The University cannot guarantee that this message or any attachment is virus free or has not been intercepted and/or amended. lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG