Hi All,
Wiley have just come back to me, Royal Marsden is working again.
Thanks,
Liam
Liam Sullivan
Systems Manager
Learning Services
Edge Hill University
01695 584550
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Liam Sullivan
Sent: Wednesday, April 11, 2018 4:02 PM
To: [log in to unmask]
Subject: Re: [lis-e-resources] NHS Access to Royal Marsden Online Problems
Hi Cheryl,
I had a complaint about Royal Marsden this afternoon as well.
I reported that it wasn’t working for us via IP at around the same time as you posted this.
I thought it was just us at Edge Hill.
Thanks,
Liam
Liam Sullivan
Systems Manager
Learning Services
Edge Hill University
01695 584550
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]]
On Behalf Of Cheryl Kent
Sent: Wednesday, April 11, 2018 2:21 PM
To: [log in to unmask]
Subject: [lis-e-resources] NHS Access to Royal Marsden Online Problems
Hi All,
anybody experiencing problems trying to access Royal Marsden Online?
We have access for our NHS staff via NHS openathens but I am getting a user who is getting the error message "no account could be found using the IP address of the user".
However she is logging on using her athens username - which I've checked is fine and she can log on to athens.
I have been able to log in OK in the nhs network with my athens username.
We've tried google chrome and internet explorer browsers.
Anyone any ideas about what could be going wrong?
Cheryl.
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http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:
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