Hi Bryony,


Have you adjusted the default power saving settings on the tablets? By default, they have a screen timeout which will shut down the screen after a predefined period of time. On the Fire tablets, you should be able to go to settings > display > timeout and adjust the timeout to "never". In Windows, there is  presentation mode which disables notifications as well as screen savers and power saving:

http://www.thewindowsclub.com/presentation-settings-in-windows-7

Hope this helps.


Best,


-J



From: Museums Computer Group <[log in to unmask]> on behalf of Bryony Benge-Abbott <[log in to unmask]>
Sent: 14 February 2018 16:14
To: [log in to unmask]
Subject: Display iPads switching off
 

Hi all,

 

We’ve recently launched a new exhibition at the Crick and have used two different types of tablets in the gallery – Lenovo Tab3 Essentials and Amazon Fire HD. We are using them just to play films on loop, and are leaving the exhibition switched on 24/7. Alas, they keep randomly switching off despite us making sure they are on aeroplane mode, plugged in to charge, and screen-locked to stop visitors being able to use them. Other screens and lightboxes are using the same power source so we know there isn’t an issue with the power supply.

 

I wondered if anyone on this mailing list has had experience of working with these models or similar issues at all? We are drawing quite a blank…

 

Many thanks,

Bryony

 

_________________________________

Bryony Benge-Abbott
Public Engagement Manager (Exhibitions)

The Francis Crick Institute
1 Midland Road 
London

NW1 1AT

 

T: 020 3796 2936

M: 07834 601 500

  

CURRENT EXHIBITION

Deconstructing Patterns: art and science in conversation

1 Feb – 1 Dec, free admission

 

The Francis Crick Institute Limited is a registered charity in England and Wales no. 1140062 and a company registered in England and Wales no. 06885462, with its registered office at 1 Midland Road London NW1 1AT

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