Dear All

We are renewing our approach to how we collect on and report usage of our services and resources in the future.  One approach we are keen to test out is benchmarking with other services of a similar nature – hopefully one (or more) who are looking to do the same so we can have mutual benefit.  So if your service/ population are similar to ours, and/ or you would like to discuss further, please get in touch.

Board Name: NHS Greater Glasgow and Clyde

Specialties: Adult, Children, Mental Health, Cancer

No of population served: c 1 million

No of Board Staff FTE: c 40,000

No of Library Staff FTE: c 30

Coverage of Library: All board specialties, social care, and partner organisations

No of Libraries: 9 across different sites (and a number of unmanned resource rooms) providing loans/circulation, document requests, enquiries, study space, PCs.

Library Services: Literature Search and Synthesis, Knowledge Skills Training,  Adult Literacy and Core Skills Training,  Current Awareness, Project and Systematic Review Support, Copyright, Survey Management,  Reading Ahead programme for staff.

See http://www.nhsggc.org.uk/about-us/professional-support-sites/library-network/# for more information and links

I look forward to hearing from you.

Michelle Kirkwood

Knowledge Services Manager

01412784758 / 07538406304