 |
 |
Dear all, Information Services at York are looking to develop a training strategy and framework for our Customer Services staff at all levels. The framework will seek to address core training questions such as; What does training look like? Why do we train? Who delivers and why? How do we identify gaps in knowledge? How do we train the trainers? We are in the early stages of planning. Is anyone able to share recent thoughts, documentation, or good practice around training experiences and strategies in their institutions please? Best wishes, -- Nathan Williams Acting Services Manager Information Services University of York Heslington York YO10 5DD +44 (0)1904 323825 Office: LFA/113 Email Disclaimer <http://www.york.ac.uk/docs/disclaimer/email.htm>