Keeping them hooked: An investigation into the drivers and barriers to successful volunteer use in Public Libraries (RDF18/CIS/CASSELDEN)
Project Description
Volunteers have become a crucial part of public library delivery within the UK, such that between 2010 and 2016 a quarter of all UK library jobs disappeared, 343 libraries closed, and 15,500 volunteers were recruited (Wainwright 2016). This increasingly mixed
delivery of public libraries is part of a more general shift to reduce the role of the state in providing services, and therefore move towards the Conservative Government’s vision of a shared society. Wallace (2013) suggests that we are currently experiencing
a dramatic shift from a welfare state to an ‘enabling state’, providing opportunities for the development of new relationships between citizens, communities and public services, however this results in challenges with regard to social inclusivity and fairness.
The use of volunteers to enhance the work of public librarians is not a new concept, however their increasing utilisation as a solution for financial austerity, has resulted in the development of a series of ‘unintended consequences’ that impact on delivery
of a user centred public library service (Casselden 2016). Key issues relate to the capacity for social exclusion of the wider community, arising from the existence of key social groups involved with volunteering, reduced service accountability and quality,
and a blurring of boundaries between the professional paid staff and volunteers (Casselden 2017). The delivery of an equitable, consistently high quality public library service requires careful thought regarding the sustainability and inclusiveness of the
volunteering effort. Therefore adopting a volunteer relationship management approach (similar to ‘customer relationship management’ used in marketing) may enhance communication, build trust and relationships between existing stakeholders, and serve to mitigate
some of the key challenges that exist (Casselden 2017). This also provides a base from which to develop digital solutions that would further enhance volunteer sustainability, and inclusivity to more marginalised social groups.
The Libraries Taskforce (2017) proposes that further research is required examining the longer-term impact on volunteers and the communities that they serve, in addition to exploring good practice evident in other sectors. Therefore, this research seeks to
investigate and identify the key drivers and barriers to successful volunteer use, and explore more fully the mechanisms that would enhance relationships. It will also explore the ways in which digital technology might best work to support development of these
relationships. A case study approach will be utilised, exploring a range of community managed libraries and their immediate community users, in addition to the third sector, and museums. A qualitative method will enable the creation of a rich picture that
therefore provides an evidence base for policy development, the creation of technological solutions, and the sharing of good practice and strategies for success in creating a joined-up inclusive UK public library service.
Eligibility and How to Apply:
Please note eligibility requirement:
• Academic excellence of the proposed student i.e. 2:1 (or equivalent GPA from non-UK universities [preference for 1st class honours]); or a Masters (preference for Merit or above); or APEL evidence of substantial practitioner achievement.
• Appropriate IELTS score, if required.
• Applicants cannot apply for this funding if currently engaged in Doctoral study at Northumbria or elsewhere.
For further details of how to apply, entry requirements and the application form, see:
https://www.northumbria.ac.uk/research/postgraduate-research-degrees/how-to-apply/
www.northumbria.ac.uk
Applications can be made for research study at any time of the year, normally to commence at the start of the academic year or calendar year.
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PhD Project - Keeping them hooked: An investigation into the drivers and barriers to successful volunteer use in Public Libraries (RDF18/CIS/CASSELDEN) at Northumbria University, listed on FindAPhD.com
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Biddy Casselden