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Hi, Stephen. We've got a test environment with a more recent version of the building block installed (3.2.1), which I decided to test with before trying to update the one on our staging server. It's behaving even more oddly. The LTI settings are (as far as I can tell) identical to the other system, but one course with a couple of existing WebPA links will connect and show me the WebPA page in a frame as you'd expect. Any subsequent links we add, though, come back with a "Sorry, there was an error connecting you to the application" message, and I can't find any indication of what's wrong in the logs. As far as I can see, the WebPA server has everything installed that it needs; MySQL has the proper tables set up, the PHP extension is installed where it needs to be, and so on. Do you have any idea what might be going on? Thanks in advance--this one is stumping me a bit. -- Tom Salyers VLE Developer The University of Sheffield Corporate Information & Computing Services (CiCS) 10-12 Brunswick Street Sheffield, S10 2FN Tel: 0114 222 1141 [log in to unmask] On Thu, Nov 16, 2017 at 9:56 AM, Stephen P Vickers < [log in to unmask]> wrote: > Yes, settings are not lost when the building block is deleted or updated. > > Stephen > > On 16/11/17 09:24, Tom Salyers wrote: > >> Stephen-- >> >> Regarding updating the LTI building block...will it retain its existing >> tool settings? Or if not, is there a way to export them all? >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing Services (CiCS) >> 10-12 Brunswick Street >> Sheffield, S10 2FN >> Tel: 0114 222 1141 >> [log in to unmask] <mailto:[log in to unmask]> >> >> On Tue, Nov 14, 2017 at 3:42 PM, Smith, John <[log in to unmask] >> <mailto:[log in to unmask]>> wrote: >> >> Hi Tom >> >> >> Ha ha, sorry I didn't notice that. It does seem strange though that >> you are experiencing LTI issues with 2 system at a similar time... >> >> >> Regards, >> >> John Smith >> Learning Technologist | School of Health & Life Sciences >> >> T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E: >> [log in to unmask] <mailto:[log in to unmask]> >> Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA, >> Scotland, United Kingdom >> >> **** Please note all Learning and Teaching enquiries MUST be sent to >> our shared Blended Learning inbox at [log in to unmask] >> <mailto:[log in to unmask]> and one of the School Learning >> Technologists will respond. **** >> ------------------------------------------------------------ >> ------------ >> *From:* WebPA <[log in to unmask] <mailto:[log in to unmask]>> >> on behalf of Tom Salyers <[log in to unmask] >> <mailto:[log in to unmask]>> >> *Sent:* 14 November 2017 15:38 >> >> *To:* [log in to unmask] <mailto:[log in to unmask]> >> *Subject:* Re: Blackboard integration >> Hi, John. >> >> Heh. Yeah, that's actually me there. I'm having the same problem in >> two places, it seems. >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing Services (CiCS) >> 10-12 Brunswick Street >> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi >> eld,+S10&entry=gmail&source=g> >> Sheffield, S10 >> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi >> eld,+S10&entry=gmail&source=g> >> 2FN >> Tel: 0114 222 1141 >> [log in to unmask] <mailto:[log in to unmask]> >> >> On Tue, Nov 14, 2017 at 3:35 PM, Smith, John <[log in to unmask] >> <mailto:[log in to unmask]>> wrote: >> >> Here's a link >> http://www.xerte.org.uk/index.php?option=com_kunena&view=top >> ic&catid=10&id=1403&Itemid=759&lang=en#4796 >> <http://www.xerte.org.uk/index.php?option=com_kunena&view= >> topic&catid=10&id=1403&Itemid=759&lang=en#4796> >> >> >> >> Regards, >> >> John Smith >> Learning Technologist | School of Health & Life Sciences >> >> T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E: >> [log in to unmask] <mailto:[log in to unmask]> >> Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA, >> Scotland, United Kingdom >> >> **** Please note all Learning and Teaching enquiries MUST be >> sent to our shared Blended Learning inbox at [log in to unmask] >> <mailto:[log in to unmask]> and one of the School Learning >> Technologists will respond. **** >> ------------------------------------------------------------ >> ------------ >> *From:* WebPA <[log in to unmask] >> <mailto:[log in to unmask]>> on behalf of Tom Salyers >> <[log in to unmask] <mailto:[log in to unmask]>> >> *Sent:* 14 November 2017 15:32 >> *To:* [log in to unmask] <mailto:[log in to unmask]> >> *Subject:* Re: Blackboard integration >> I'll have to check with my coworkers, but I think no one is >> entirely sure when it stopped working properly, unfortunately--I >> get the impression WebPA wasn't heavily used (if it was used at >> all) over the summer. I'll try updating the building block and >> I'll let you know what happens. >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing Services (CiCS) >> 10-12 Brunswick Street >> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi >> eld,+S10&entry=gmail&source=g> >> Sheffield, S10 >> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi >> eld,+S10&entry=gmail&source=g> >> 2FN >> Tel: 0114 222 1141 >> [log in to unmask] <mailto:[log in to unmask]> >> >> On Tue, Nov 14, 2017 at 3:23 PM, Stephen P Vickers >> <[log in to unmask] >> <mailto:[log in to unmask]>> wrote: >> >> I see no reason why it should not be working with that >> version of Learn 9. Have you seen it working since >> upgrading to Q2 2017? However, the version of the building >> block is now 2.5 years old, I would recommend that you try >> updating this to see if that has any effect. >> >> Stephen >> >> On 14/11/17 15:14, Tom Salyers wrote: >> >> Installation details in Blackboard says we're running >> 3200.0.2-rel.37+f07d42b, and the BasicLTI building block >> version is 3.1.0. >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing Services (CiCS) >> 10-12 Brunswick Street >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street+%0D+Sheffield,+S10&entry=gmail&source=g> >> Sheffield, S10 >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street%0D+Sheffield,+S10+%3Chttps://maps. >> google.com/?q%3D10-12%2BBrunswick%2BStreet%250D%2BSheffield, >> %2BS10%26entry%3Dgmail%26source%3Dg%3E&entry=gmail&source=g> >> 2FN >> Tel: 0114 222 1141 >> [log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>> >> >> On Tue, Nov 14, 2017 at 3:10 PM, Stephen P Vickers >> <[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>>> wrote: >> >> What version of Learn 9 are you running and what >> version of the >> BasicLTI building block is installed? >> >> Stephen >> >> On 14/11/17 15:08, Tom Salyers wrote: >> >> Hi, Stephen. >> >> I know we had an upgrade back in mid-August, >> but I'll have to >> check to see if we've had any subsequent >> updates. We're using >> the BasicLTI building block, and as far as I >> can tell, all of >> the connections to the other tools are working >> all right with >> the exception of two--a second one to WebPA >> we've set up for >> testing (which doesn't work at all), and a link >> to Xerte. >> (Incidentally, the Xerte link is exhibiting >> some of the same >> persistent-link, one-entry-per-course behavior. >> I don't know if >> there's some connection between the tw >> <https://maps.google.com/?q=th >> ere's+some+connection+between+the+tw&entry=gmail&source=g>o >> problems.) >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing Services (CiCS) >> 10-12 Brunswick Street >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffi >> eld,+S10&entry=gmail&source=g> >> Sheffield, S10 >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffi >> eld,+S10&entry=gmail&source=g> >> 2FN >> Tel: 0114 222 1141 >> [log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>>> >> >> >> On Tue, Nov 14, 2017 at 3:02 PM, Stephen P >> Vickers >> <[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]> >> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>>>> wrote: >> >> This sounds like very odd behaviour. >> >> Has your Learn server been updated >> recently? Are you using the >> BasicLTI building block to connect to >> WebPA, or the core LTI >> functionality in Learn 9, or something >> else? Are all other LTI >> connections configured in the same way >> working? >> >> Stephen >> >> >> On 14/11/17 14:48, Tom Salyers wrote: >> >> Hello, all. >> >> We've got an odd problem with our >> WebPA installation, or >> possibly with the way our Blackboard >> system is talking >> to it, >> and I hope someone can give me an idea >> of what's going on. >> >> After working normally for a while, >> recently (within >> the last >> five to six months) WebPA has started >> behaving >> unexpectly. You >> can still create a form and assessment >> and link to them >> from a >> course in Blackboard, but then: >> >> - Any subsequent WebPA entries created >> in that course >> will point >> to the same assessment as the previous >> one. >> >> - Any changes in one entry will be >> reflected in the >> other(s). >> >> - Only one column will be created in >> the grade centre, >> regardless of how many WebPA entries >> are on the course. >> >> This is just an educated specul >> <https://maps.google.com/?q=%C >> 2%A0+%C2%A0+%C2%A0+%C2%A0+This+is+just+an+educated+specul& >> entry=gmail&source=g>ation--I'm >> new to WebPA, and >> new-ish to Blackboard--but it sounds >> as if an initial >> database >> record is being created when the first >> WebPA link is >> created, >> and then every link after that points >> to the same record. >> >> I could be wrong, of course. Has >> anyone had a similar >> problem, >> or have any insight to what might be >> going on? Thanks >> in advance. >> >> -- >> Tom Salyers >> VLE Developer >> >> The University of Sheffield >> Corporate Information & Computing >> Services (CiCS) >> 10-12 Brunswick Street >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2% >> A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g> >> Sheffield, S10 >> <https://maps.google.com/?q=10 >> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2% >> A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g> >> 2FN >> Tel: 0114 222 1141 >> [log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>>> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]> >> <mailto:[log in to unmask] >> <mailto:[log in to unmask]>>>> >> >> >> >> >> >> >> Glasgow Caledonian University is a registered Scottish charity, >> number SC021474 >> >> >> >> >> Glasgow Caledonian University is a registered Scottish charity, >> number SC021474 >> >> >>