Dear Tamsin,
A few instances. We use Ezproxy. It looks like session cookies are not being set. What happens if you close the browser and/or delete the cookies for the specific host. There is a suspicion
that a block or some traffic shaping is being instituted by the host without our being informed.
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London
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+44(0)1895 266143
From: An informal
open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]]
On Behalf Of Thomas, Tamsin
Sent: 10 November 2017 16:38
To: [log in to unmask]
Subject: [lis-e-resources] Unexplained timeouts
Dear All,
We have been experiencing intermittent unexplained timeouts when using Ebscohost and Ovidonline for some time now. Today Scopus was also affected. The timeouts don’t reflect the timeout settings we have agreed with the databases providers.
Today one of our subject librarians experienced being timed out 5 times in one teaching session. It also happened to some students in the session but not all. Has anyone else had similar experiences?
We use WAM proxy software from Innovative Interfaces but I would be interested to know if others have experienced this with WAM or any other authentication method? Also, if they have experienced any unexplained timeout when accessing Ebscohost
or Ovidonline?
Many thanks,
Tamsin
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Tamsin Thomas Electronic Access Co-ordinator, Library Services City, University of London Northampton Square London EC1V 0HB T: +44 (0)20 7040 5652
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