JISCMail - HERFORUM Archives

Jude,

We also use Google Analytics on our Timetrail website (timetrail.warwickshire.gov.uk) to form some basic quarterly statistics such as 'page views' (average 15k per quarter), 'visits/sessions' (average 4.4k per quarter) and 'unique visits/users' (average 3.8k per quarter).

Although you can get some useful results from this and drill down quite far into what people are looking at, even potentially where they are from, there is a big health warning on using these tools to answer precise questions and it will certainly not really tell you why users are accessing the online HER or really who they are.

In fact HERs have on the whole not been very good at recording certain types of information from users with the biggest gap in looking at user satisfaction. This gap is something that has been identified by HIAS and forms one of the new draft key indicators: "percentage of HER/HG customers who are satisfied with provision" with the measure coming from a user satisfaction survey (yet to be designed).

As Crispin says we know from experience that users of HERs vary and here in Warwickshire we currently statistically record them in three groups:

Commercial (i.e. formal HER enquiries from archaeological or other companies to use the data for commercial work they are carrying out)
Academic (students, staff, researchers etc attached to a formal educational institution)
Researchers (members of the public or others who are carrying out personal research or general non formal enquiries)

There are other groups such as internal queries we get from other departments in the county council, other local authorities, national agencies such as Historic England and many others. In fact thinking about it here then it is probably time we had a bit of a refresh of our statistical recording methods!

Well anyway hopefully that helps.

Ben

Ben Wallace

(Historic Environment Record Manager)

BA (EU) Hons, MA, MCIfA

Warwickshire Historic Environment Record

Archaeological Information and Advice (AIA),

Landscape, Ecology and Historic Environment

Heritage and Environment,

Community Services,

Communities

Warwickshire County Council

Phone: 01926 412734

Postal Address: Archaeological Information and Advice, Communities, Warwickshire County Council, PO Box 43, Warwick CV34 4SX

Physical Address: Archaeological Information and Advice, Communities, Warwickshire County Council, Barrack Street, Warwick CV34 4TH

e-mail: [log in to unmask]

Web: http://heritage.warwickshire.gov.uk/archaeology/historic-environment-record/

http://timetrail.warwickshire.gov.uk

Blog: http://warwickshireher.wordpress.com/

On 30 November 2017 at 10:59, Golding, Jane <[log in to unmask]> wrote:

Hi Jude

We use Google Analytics to help understand usage of the Heritage Gateway. The Gateway also has its own analytics that enables individual resource providers generate statistics of total requests, results page views, etc. Do contact me if you would like more information.

Best wishes

Jane

Jane Golding

Heritage Information Partnerships Manager

Listing Group

Historic England, The Engine House, Fire Fly Avenue, Swindon SN2 2EH

Direct dial: 01793 414735 Mobile: 07827664269

Details of all nationally designated heritage assets in England from buildings to battlefields are now available online - search The National Heritage List for England

For the first time ever, you can now share your knowledge and photos on the nation's list of historic buildings and places www.historicengland.org.uk/ETL

#ListEngland

We have launched four new, paid-for Enhanced Advisory Services, providing enhancements to our existing free planning and listing services. For more information on the new Enhanced Advisory Services as well as our free services go to our website: http://www.historicengland.org.uk/EAS

We help people understand, enjoy and value the historic environment, and protect it for the future. Historic England is a public body, and we champion everyone’s heritage, across England.
Follow us: Facebook | Twitter | Instagram Sign up to our newsletter

Help us create a list of the 100 places which tell England's remarkable story and its impact on the world. A History of England in 100 Places sponsored by Ecclesiastical.

This e-mail (and any attachments) is confidential and may contain personal views which are not the views of Historic England unless specifically stated. If you have received it in error, please delete it from your system and notify the sender immediately. Do not use, copy or disclose the information in any way nor act in reliance on it. Any information sent to Historic England may become publicly available.

From: Issues related to Historic Environment Records [mailto:[log in to unmask]UK] On Behalf Of Dicken, Jude
Sent: 30 November 2017 08:34
To: [log in to unmask]
Subject: HERs online - user analytics

Hello all – do you have a HER online and do you collect user analytics? I’m curious to know more about who uses HERs online, why and how often.

Any insights really welcome and I’m looking forward to seeing folks next week at the HER Forum in Birmingham – cheers,

Jude.

Jude Dicken (Miss) (MA, MA: Archives, AMA: Museums)
Collections Information Manager
Manx National Heritage
Eiraght Ashoonagh Vannin

Manx Museum, Douglas, Isle of Man, IM1 3LY
t: +44 (0) 1624 648071
e: [log in to unmask]
w: manxnationalheritage.im

w: imuseum.im

Isle of Man. Giving you freedom to flourish

WARNING: This email message and any files transmitted with it are confidential and may be subject to legal privilege. You must not copy or deliver it to any other person or use the contents in any unauthorised manner without the express permission of the sender. If you are not the intended addressee of this e-mail, please delete it and notify the sender as soon as possible.

No employee or agent is authorised to conclude any binding agreement on behalf of any of the Departments or Statutory Boards of the Isle of Man Government with any party by e-mail without express written confirmation by a Manager of the relevant Department or Statutory Board.

RAAUE: S’preevaadjagh yn çhaghteraght post-l shoh chammah’s coadanyn erbee currit marish as ta shoh coadit ec y leigh. Cha nhegin diu coipal ny cur eh da peiagh erbee elley ny ymmydey yn chooid t’ayn er aght erbee dyn kied leayr veih’n choyrtagh. Mannagh nee shiu yn enmyssagh kiarit jeh’n phost-l shoh, doll-shiu magh eh, my sailliu, as cur-shiu fys da’n choyrtagh cha leah as oddys shiu.

Cha nel kied currit da failleydagh ny jantagh erbee conaant y yannoo rish peiagh ny possan erbee lesh post-l er son Rheynn ny Boayrd Slattyssagh erbee jeh Reiltys Ellan Vannin dyn co-niartaghey scruit leayr veih Reireyder y Rheynn ny Boayrd Slattyssagh t’eh bentyn rish.