Not sure if this helps.

We ship proteins with dry ice. The dry ice label has lines for Shipper and Recipient (Consignee) addresses which are often not filled out. We had one package returned for not filling them out.

Also check your bill. FedEx charge the return.

--Chun

From: CCP4 bulletin board [mailto:[log in to unmask]] On Behalf Of Thomas, Leonard M.
Sent: Monday, November 20, 2017 1:19 PM
To: [log in to unmask]
Subject: Re: [ccp4bb] sending dewar to synchrotrons

To expand, we have been shipping to SSRL, though I don’t think it has anything to do with them.  It is being returned by the carrier, FedEx, on the way out.  TheFedEx people down here have been very difficult to work with by providing no information.    

Mostly I am just venting and wanted to see if this is isolated, more widespread then anybody thinks or random.  The occasional problem I can see but this is twice in a row so it just got me wondering.

Len

On Nov 20, 2017, at 2:45 PM, Loll,Patrick <[log in to unmask]> wrote:

Ouch. Can you expand on this? E.g, what carrier? What synchrotron? And who returns them—the carrier?

We just sent a dewar to APS via FedEx last week, and we had no problems (other than the fact that FedEx didn’t come to pick it up until 7:30 PM…)

Cheers,
Pat Loll

On 20 Nov 2017, at 3:14 PM, Thomas, Leonard M. <[log in to unmask]> wrote:

Hello All,

General inquiry here, I have been sending dewars out to synchrotrons for many years now and all of a sudden we have run into them being returned due to incomplete paper work or hazardous problems.  I was just wondering if anyone else had had this happen in the past and what you may have done to overcome it besides sending the dewar out a week yearly in hopes you have time to turn it around.  It has been rather frustrating.  

Len Thomas

Leonard Thomas, Ph.D.
Macromolecular Crystallography Laboratory
Oklahoma COBRE in Structural Biology
Price Family Foundation Institute of Structural Biology
University of Oklahoma
Department of Chemistry and Biochemistry
Stephenson Life Sciences Research Center
101 Stephenson Parkway
Norman, OK 73019-5251
Office: (405)325-1126
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http://structuralbiology.ou.edu/mcl

---------------------------------------------------------------------------------------
Patrick J. Loll, Ph. D.  
Professor of Biochemistry & Molecular Biology
Drexel University College of Medicine
Room 10-102 New College Building
245 N. 15th St., Mailstop 497
Philadelphia, PA  19102-1192  USA

(215) 762-7706
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Leonard Thomas

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