Dear Listserv members

 

We understand that the NHS N3 network issues which were impacting ClinicalKey access for some customers on Mon-Tues have now been resolved. The reports we are receiving indicate that the ClinicalKey authentication process is running smoothly again.

 

If you are still encountering problems, can I ask that you let me know and also log it directly with our support desk through any of the email / webchat / phone channels here https://help.elsevier.com/app/chat/chat_launch_OSCS/p/9702

 

Kind regards

Breda

 

 

-----Original Message-----
From: Corish, Breda (ELS-CAM)
Sent: 23 October 2017 18:33
To: [log in to unmask]
Cc: Corish, Breda (ELS-CAM) <[log in to unmask]>
Subject: Clinical Key - Access

 

Dear Listserv members

A brief note for our ClinicalKey customers – our support team has been working with a small number of NHS Trusts reporting access issues today.

 

It appears that local NHS Network access issues today have been contributing to an authentication timeout for a few Trusts.  Clearing the browser cache has been shown to help. 

Our inhouse testing has not thrown up any authentication issues within our systems but we are continue to investigate if there are any underlying causes on our side. 

 

We were asked about the new national link resolver – I can confirm there is no connection between these localised access issues reported today and the new link resolver setup.  

 

If you are encountering problems, do please report these directly to our support team via the email / webchat / phone details here https://help.elsevier.com/app/chat/chat_launch_OSCS/p/9702   with any supporting screenshots etc.  That will help ensure the issues are tracked in a way that makes it easier to detect if there are any common patterns across individual customer reports.

 

Kind regards

Breda  Corish  

 

Breda Corish

Clinical Solutions Director - UK & Northern Europe

EMEALA Health

 

 

Elsevier Ltd, 125 London Wall, EC2Y 5AS

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