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Im not sure it answers your question Cath, but I have just had a convo with someone in eprocessing at Pearson and she tells me that they have recently moved that the customer services function re entries up to Yorkshire and she thinks they may be doing some things slightly differently to the way the London office did. We have certainly been notified that there was an issue with our GCSE file this time and my biggest gripe with Pearson in the past has been that they have not always notified us of problems within entry files and we have ended up with no papers/wrong papers, so this seems like an improvement to me. Hope yours gets sorted :) Sarah Cassel-Gerard Examinations Officer Centre 64785 020 8398 0291 x 2531 [cid:image001.png@01D341B0.30FBE360] From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Cath Smith Sent: 10 October 2017 09:26 To: [log in to unmask] Subject: Pearson Hi Is anyone else experiencing problems with Pearson processing EDI files, I sent one last week and it has been showing as a query ever since. I have rung them and they say that they have a backlog to work through. Cath Smith Examinations Officer MIS/Exams Telephone: 01780 484300 Ext: 368 P Please think before you click 'reply all' P Please consider the environment - do you really need to print this email? ________________________________ This email is confidential and is for the attention of the addressee only. Esher College accept no responsibility for information, errors or omissions contained in it. If you received this email in error, please inform us by reply and delete all copies from your system. No legally binding commitments are, or will, be created by this email and where it is our intention to create such legally binding commitments, we will do so through hard copy correspondence or documents. All email received and sent by us may be monitored to protect the business interests of Esher College.