On 3 Oct 2017, at 12:51, James McRae <[log in to unmask]> wrote:

Hi Markeda,

 

Thank you for the below email although I’m sorry to report that even when using IE11 I am still experiencing the issue with playback after 9 seconds have elapsed and I’m aware colleagues are also.

 

We are recommending people use Chrome as an alternative but of course IE is the College default for so many other applications so this does causes us continuing frustration.

 

James McRae

Head of Learning Resources

T: 020 8607 8355

E: [log in to unmask]

 

Richmond upon Thames College | Egerton Road | Twickenham | Middlesex | TW2 7SJ

 

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From: BoB National Administrators & Development [mailto:[log in to unmask]] On Behalf Of Markeda Cole
Sent: 27 September 2017 15:38
To: [log in to unmask]
Subject: Supported Browsers

 

Dear BoB Admin,

 

We hope you have all had a refreshing break and are looking forward to the new term. We are aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds. 

 

Please advise your users that we recommend the following browsers for BoB: 

 

            • Internet Explorer 11 (or later)

            • Edge 12 (or later)

            • Mozilla Firefox 44 (or later)

            • Safari 8 (or later)

            • Google Chrome 48 (or later)

 

Kind  Regards,

The BoB Team

Learning on Screen | @LearnonScreen | @OnDemandBoB | @bobinschools

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