Hello Saskia,

We had a similar issue and it was due to the ‘ns-session’ and ‘newscientist-auth-cookie’ were being dropped by EZproxy. The stanza below corrected the issue for us:

Option CookiePassThrough

T New Scientist Online (including archive)

U http://www.newscientist.com/

DJ newscientist.com

HJ newscientist.com

Host newscientist.com

NeverProxy jobs.newscientist.com

Option Cookie

I hope this helps.

Regards,

Chris

Chris Yates

Business Systems Manager

Library Services, Learning and Teaching Innovation

01908 858796 | [log in to unmask] | www.open.ac.uk/library

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Saskia Van Elburg
Sent: 01 September 2017 09:21
To: [log in to unmask]
Subject: [lis-e-resources] New Scientist access issues

Hello list,

We have been having problems with accessing New Scientist via hosted EZProxy, using any browser other than Chrome, for quite a while now. The screen repeatedly refreshes whenever New Scientist is accessed using Firefox or IE, making it impossible to read anything. OCLC have done a pretty thorough investigation and believe there is nothing they can do at their end. At the moment we are advising people to use Chrome as a workaround, but it would be preferable if our patrons could use any browser successfully. Has anyone else experienced the same issue and if so what was the outcome?

Many thanks.

Saskia

Saskia van Elburg

Content and Digital resources officer

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