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Hi Hannah

Yes they are not very good at the communications, I sent them a message via Twitter too earlier, again no response. I haven't checked but I don't think it is listed anywhere officially that there is a problem ? Given that ProQuest also seem to own more and more things, it would be good for them to get their communications in order ....

Hopefully it won't be too long before it is fixed.

Joanne

On 12 September 2017 at 11:36, Hannah Britcher <[log in to unmask]> wrote:
Hi Joanne

Thanks, I've now received that message as well. I do wish ProQuest would post their known problems somewhere online, rather than us having to find out that things aren't working via reports from library users.

-- 
Hannah Britcher
Team Leader, Procurement & Metadata
University Library

University Library, Cambridge Road, Portsmouth, PO1 2ST, UK



On 12 September 2017 at 11:32, Joanne M Pearson <[log in to unmask]> wrote:
Hi Hannah

Yes we are and just got this response


Inline images 1

On 12 September 2017 at 11:30, Hannah Britcher <[log in to unmask]> wrote:
Hello

Is anyone else having problems with Shibboleth access to eBook Central this morning? We can't access any of our eBook Central books due to a Shibboleth error; I've reported the error to ProQuest support and received the generic 'we will respond to your problem is 1-3 days' reply, which is not what you want to hear as the first teaching sessions of the new year start.

Thanks

Hannah

--
Hannah Britcher
Team Leader, Procurement & Metadata
University Library
University of Portsmouth

T: +44 (0)23 9284 3227
E: [log in to unmask]
W: http://www.port.ac.uk/library

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--
Joanne Pearson
Subscriptions Section
Content and Collections
Western Bank Library
University of Sheffield
Western Bank
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0114 2227239

The Times Higher Education Student Experience Survey 2017
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#WeAreInternational

We’re in The Sunday Times 100 Best Not-For-Profit Organisations to Work For 2016. Find out why we're a remarkable place to work: http://www.sheffield.ac.uk/remarkable
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG



lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG



--
Joanne Pearson
Subscriptions Section
Content and Collections
Western Bank Library
University of Sheffield
Western Bank
S10 2TN
 
0114 2227239

The Times Higher Education Student Experience Survey 2017
Voted No.1 university for student experience in the Russell Group
Voted No.1 for our library services

#WeAreInternational

We’re in The Sunday Times 100 Best Not-For-Profit Organisations to Work For 2016. Find out why we're a remarkable place to work: http://www.sheffield.ac.uk/remarkable
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG