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Hi Dom, Our top level WAYFless link works normally, but I find that if I then click on the Journals link (http://www.sciencedirect.com/science/journals) I get the error message. I've reported this to SD. Refreshing the page restores normal service. And I've just discovered I can cause the same problem without invoking Shibboleth - just visiting the top level SD website from an on campus PC and clicking on the Journals link is enough to summon the error message. Best wishes, Trevor Trevor Hough Service and Support Coordinator Resource Acquisition Team Leeds University Library 0113 343 6313 https://library.leeds.ac.uk Twitter: @UoLLibrary<https://twitter.com/uollibrary> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson Sent: 07 August 2017 14:41 To: [log in to unmask] Subject: Re: [lis-e-resources] ScienceDirect issues Thanks, Trevor. That explains why signing in has been hit and miss. The only WAYFless link I provide on our web pages is to the top level which presumably avoids the problem with encoded escape chars. Kind regards, Dom Benson E-resources Librarian, Library, Information Services Brunel University London | T +44(0)1895 266143 From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Trevor Hough Sent: 07 August 2017 13:02 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Hi Rachel, Proxy access is OK (for now?) at Leeds, and we have found something that can make our WAYFless Shib URL fail. Until recently, SD journal URLs ended with the journal's ISSN, but now the ISSN is followed by "?sdc=1". If I encode this as "%3Fsdc%3D1" and add it to the end of our WAYFless URL, everything works, but without it, after the local authentication screen, SD tries to add the new characters to the redirected URL and I get an error message claiming I've tried (and failed) to sign in to a SD account. Refreshing the page displays the journal page as expected. An example URL for us would be: https://auth.elsevier.com/ShibAuth/institutionLogin?entityID=https%3A%2F%2Fpassport01.leeds.ac.uk%2Fidp%2Fshibboleth&appReturnURL=http%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Fjournal%2F17427061 This leads to SD adding "?sdc=1" when redirecting, and the error message, but if I add "%3Fsdc%3D1" (the encoded version of "?sdc=1") to the end: https://auth.elsevier.com/ShibAuth/institutionLogin?entityID=https%3A%2F%2Fpassport01.leeds.ac.uk%2Fidp%2Fshibboleth&appReturnURL=http%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Fjournal%2F17427061%3Fsdc%3D1 I can access the journal. Best wishes, Trevor Trevor Hough Service and Support Coordinator Resource Acquisition Team Leeds University Library 0113 343 6313 https://library.leeds.ac.uk Twitter: @UoLLibrary<https://twitter.com/uollibrary> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rachel Oldridge Sent: 07 August 2017 11:38 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Proxy access seems fine for us now but Shib is still giving an error - anyone else having this? Elsevier's reply to my support request was not particularly helpful. Rachel Oldridge | Digital Resource Manager Learning Resources & Service Excellence Room L610, Library, Luton E: [log in to unmask]<mailto:[log in to unmask]> T: 01582 743309 [cid:image001.jpg@01D28DCB.E0376550] Visit the University of Bedfordshire Repository<http://uobrep.openrepository.com/uobrep/> for free, open access to our research. ________________________________ From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Perry Helga (RKB) Electronic Systems & Resources Librarian <[log in to unmask]<mailto:[log in to unmask]>> Sent: 07 August 2017 09:46 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues I have just e-mailed everyone I can think of at Elsevier (having finally got some blood out of the stone and an admission that this was a known issue) to suggest that in future they send out a press release to their subscribers, followed by regular progress updates. After all, we're paying a lot of £££ or $$$ for these subscriptions. Helga J. Perry, Electronic Systems & Resources Librarian Clinical Sciences Library University Hospital Coventry CV2 2DX 02476 968827 ; [log in to unmask]<mailto:[log in to unmask]> ; Twitter @UHCWLibrary) From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of AITKEN Karen Sent: 04 August 2017 16:41 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues We seem to be back to normal too. No word from Elsevier. Karen Aitken E-Resources Coordinator, Collections Development & Access, Library & University Collections The University of Edinburgh E: [log in to unmask]<mailto:[log in to unmask]> T: +44(0)131 651 5229 E-Resources Blog: http://libraryblogs.is.ed.ac.uk/eresources/ Twitter: @EdUniLibraries From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Perry Helga (RKB) Electronic Systems & Resources Librarian Sent: 04 August 2017 16:24 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues We're still having problems from Ebsco discovery Helga J. Perry, Electronic Systems & Resources Librarian Clinical Sciences Library University Hospital Coventry CV2 2DX 02476 968827 ; [log in to unmask]<mailto:[log in to unmask]> ; Twitter @UHCWLibrary) From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Bath Spa University e-resources Sent: 04 August 2017 15:29 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues No that doesn't work either and I tried from Ebsco discovery as well. At least it's the same consistent error message. Sounds like it's starting to resolve itself though. Have yet to hear from Elsevier. Alison, On 4 August 2017 at 14:50, Taylor, Sarah <[log in to unmask]<mailto:[log in to unmask]>> wrote: Try "open in new window" rather than new tab - that definitely is working for us. Sarah From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]<mailto:[log in to unmask]>] On Behalf Of Bath Spa University e-resources Sent: 04 August 2017 14:37 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues I'm afraid that doesn't work for us. I've tried in Chrome and IE. Alison, On 4 August 2017 at 14:22, Taylor, Sarah <[log in to unmask]<mailto:[log in to unmask]>> wrote: Yes, that works for us! In our case, however, this is a new problem. Sarah Sarah Taylor Electronic Resources Librarian The Peter Marsh Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask]<mailto:[log in to unmask]> Working days: Mondays, Tuesdays, Thursdays and Fridays [cid:image001.gif@01D30F9D.477AF940] DISCLAIMER: This email and any attachments are confidential and may be privileged or otherwise protected from disclosure. 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Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed. Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]<mailto:[log in to unmask]>] On Behalf Of Dominic Benson Sent: 04 August 2017 14:19 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Thanks, Bethany. Another workaround has just been suggested by Bethyn Boni, on ERIL-L: "We've also experienced this for a long time. Our solution? Right click on the pdf icon and open it in a new tab. Voila - there it is. Weird, but it works." Bethyn __________________________________________ Bethyn A. Boni, M.L.S., Library Director New York Chiropractic College However, I've just tried it out on the problematic open access article I left open on IE11, and "rt-click > new tab" did not work at the article level - perhaps it works on the contents page. I just looked at the temp. internet files and, apart from the cookies, there are a lot of JSON files dated today, event log items with no date and all sorts of other Jscript acw SSO moieties. To add to the complications, there is a separate issue via EZproxy in that the results of searches on the new style web pages drop out of the EZproxy session. Kind regards, Dom Benson E-resources Librarian, Library, Information Services Brunel University London | T +44(0)1895 266143<tel:+44%201895%20266143> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Bethany Greene Sent: 04 August 2017 13:10 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Hi all, On the North American front, Duke University is having trouble with ScienceDirect content both on and off campus. We believe it has something to do with Shibboleth authentication. I too have noticed the silence coming from ERIL-L, for whatever reason, but wanted to make you all aware that it doesn't seem to be a regional issue. Best, Bethany ---- Bethany Greene Electronic Resources Management Librarian Duke University Libraries Durham, NC (919) 660-3178<tel:(919)%20660-3178> [log in to unmask]<mailto:[log in to unmask]> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Paul Mellinger Sent: Friday, August 4, 2017 5:31 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Hi Dom, I suspect you may be correct about North America remaining unaffected. We have no problem downloading PDFs at the moment as we use Hosted EZProxy. The IP address for the host server is registered in the US so I'm guessing that this explains why we can download PDFs using this method. If I go in via normal IP authentication, I am (like everyone else on this list) prompted to log in and am then presented with the: 'Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]' message if I try the Institutional (Shibboleth) login. I just tried the workaround that Helga posted but that didn't work for me either. Regards, Paul Paul Mellinger Discovery Manager (Resources & Systems) Library Services University of the Arts London Tel: 020 7514 6442 [twitter-icon (1)]<https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_UAL-5FLibraries&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=Cf8EbifxQ_sO_Jhe3SiOga9hBfOHtyTEsQvGDZcG5n0&e=> [facebook] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_UALlibraries&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=mno6JfIylABCw5eai_jFZiiG-QlAdZk7nHaW5rSnjqM&e=> [wordpress-icon] <https://urldefense.proofpoint.com/v2/url?u=http-3A__blogs.arts.ac.uk_libraryservices_&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=HNvK22PklH5magSmyhQAO_OatqIsT_eOCw1X-lc2uBU&e=> [ask_us_icon_blue tinier] <https://urldefense.proofpoint.com/v2/url?u=http-3A__arts.ac.libanswers.com_index.php&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=V-uaYfzs-Wmwz8aaHO0H7Efr5I35x1e8VCoQhWgxiEM&e=> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson Sent: 04 August 2017 10:16 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Good morning, Sarah, Please advise els-support it is not just EZproxy. I'm still being challenged to sign in to download an open access PDF (http://www.sciencedirect.com/science/article/pii/S0045653517307671<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sciencedirect.com_science_article_pii_S0045653517307671&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=XDMeTJzSXM7XPN8ICZm_GCSOdj8lwG1x3kgQlIAps7A&e=>). This problem is is affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response yet. Clearly ScienceDirect support is being swamped. HTML access seems okay on campus. Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 3 August. ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected - I'll ask north American list members on ERIL-L to check PDF access later today. Kind regards, Dom Benson E-resources Librarian, Library, Information Services Brunel University London | T +44(0)1895 266143<tel:+44%201895%20266143> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah Sent: 04 August 2017 10:13 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues I'm sure there's a joke in here somewhere: how many librarians does it take to report an access problem before action is taken... Meanwhile, they've just got back to me and told me to contact my proxy provider for advice. Is anyone using EzProxy who might know if this is indeed likely to be something OCLC can help with? Sarah From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mitchell Dunkley Sent: 04 August 2017 10:11 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Hi I have had a response from Elsevier who informed me that their access team are investigating this as a high priority. Thanks Mitchell Mitchell Dunkley Principal Information Assistant (Content Delivery), Library & Learning Services DE MONTFORT UNIVERSITY Leicester LE1 9BH T: +44 (0) 116 207 8565<tel:+44%20116%20207%208565> E: [log in to unmask]<mailto:[log in to unmask]> W: dmu.ac.uk<http://dmu.ac.uk> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah Sent: 04 August 2017 10:06 To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [lis-e-resources] ScienceDirect issues Aha! "Please be advised that we will escalate this for you". [snip] lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG