No that doesn't work either and I tried from Ebsco discovery as well. At least it's the same consistent error message.

Sounds like it's starting to resolve itself though. Have yet to hear from Elsevier.

Alison,

On 4 August 2017 at 14:50, Taylor, Sarah <[log in to unmask]> wrote:

Try “open in new window” rather than new tab – that definitely is working for us.

 

Sarah

 

 

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Bath Spa University e-resources
Sent: 04 August 2017 14:37


To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

I'm afraid that doesn't work for us. I've tried in Chrome and IE.

 

Alison,

 

On 4 August 2017 at 14:22, Taylor, Sarah <000011bdf47b6020-dmarc-[log in to unmask]> wrote:

Yes, that works for us! In our case, however, this is a new problem.

 

Sarah

 

 

Sarah Taylor 

Electronic Resources Librarian

The Peter Marsh Library

University of Bolton

Deane Road

Bolton

BL3 5AB

 

01204 903099

[log in to unmask]

Working days: Mondays, Tuesdays, Thursdays and Fridays

 

 

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Dominic Benson
Sent: 04 August 2017 14:19


To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Thanks, Bethany.

 

Another workaround has just been suggested by Bethyn Boni, on ERIL-L:

 

“We’ve also experienced this for a long time.  Our solution?  Right click on the pdf icon and open it in a new tab.  Voila - there it is.

 

Weird, but it works.”

 

Bethyn

__________________________________________

Bethyn A. Boni, M.L.S., Library Director

New York Chiropractic College

 

However, I’ve just tried it out on the problematic open access article I left open on IE11, and “rt-click > new tab” did not work at the article level – perhaps it works on the contents page.

 

I just looked at the temp. internet files and, apart from the cookies, there are a lot of JSON files dated today, event log items with no date and all sorts of other Jscript acw SSO moieties.

 

To add to the complications, there is a separate issue via EZproxy in that the results of searches on the new style web pages drop out of the EZproxy session.

 

Kind regards,

 

Dom Benson

E-resources Librarian, Library, Information Services

Brunel University London | T +44(0)1895 266143

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Bethany Greene
Sent: 04 August 2017 13:10
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Hi all,

 

On the North American front, Duke University is having trouble with ScienceDirect content both on and off campus. We believe it has something to do with Shibboleth authentication. I too have noticed the silence coming from ERIL-L, for whatever reason, but wanted to make you all aware that it doesn’t seem to be a regional issue.

 

Best,

Bethany

 

----

Bethany Greene

Electronic Resources Management Librarian

Duke University Libraries

Durham, NC

(919) 660-3178

[log in to unmask]

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Paul Mellinger
Sent: Friday, August 4, 2017 5:31 AM
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Hi Dom,

 

I suspect you may be correct about North America remaining unaffected.  We have no problem downloading PDFs at the moment as we use Hosted EZProxy.  The IP address for the host server is registered in the US so I’m guessing that this explains why we can download PDFs using this method.

 

If I go in via normal IP authentication, I am (like everyone else on this list) prompted to log in and am then presented with the:

 

‘Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]’

 

message if I try the Institutional (Shibboleth) login.

 

I just tried the workaround that Helga posted but that didn’t work for me either.

 

Regards,

 

Paul

 

Paul Mellinger

Discovery Manager (Resources & Systems)

Library Services

University of the Arts London

 

Tel: 020 7514 6442

 

twitter-icon (1)  facebook  wordpress-iconask_us_icon_blue tinier

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Dominic Benson
Sent: 04 August 2017 10:16
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Good morning, Sarah,

 

Please advise els-support it is not just EZproxy. I’m still being challenged to sign in to download an open access PDF (http://www.sciencedirect.com/science/article/pii/S0045653517307671). This problem is  is affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response yet. Clearly ScienceDirect support is being swamped.

 

HTML access seems okay on campus.

 

Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 3 August.

 

ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected – I’ll ask north American list members on ERIL-L to check PDF access later today.

 

Kind regards,

 

Dom Benson

E-resources Librarian, Library, Information Services

Brunel University London | T +44(0)1895 266143

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Taylor, Sarah
Sent: 04 August 2017 10:13
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

I’m sure there’s a joke in here somewhere: how many librarians does it take to report an access problem before action is taken…

 

Meanwhile, they’ve just got back to me and told me to contact my proxy provider for advice. Is anyone using EzProxy who might know if this is indeed likely to be something OCLC can help with?

 

Sarah

 

 

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Mitchell Dunkley
Sent: 04 August 2017 10:11
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Hi

 

I have had a response from Elsevier who informed me that their access team are investigating this as a high priority.

 

Thanks

 

Mitchell

 

Mitchell Dunkley

Principal Information Assistant (Content Delivery), Library & Learning Services

 

DE MONTFORT UNIVERSITY

Leicester LE1 9BH

T: +44 (0) 116 207 8565

E: [log in to unmask]

W: dmu.ac.uk

 

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:LIS-E-RESOURCES@JISCMAIL.AC.UK] On Behalf Of Taylor, Sarah
Sent: 04 August 2017 10:06
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues

 

Aha! “Please be advised that we will escalate this for you”.

 

 

[snip]

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

 

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG

lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG