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No that doesn't work either and I tried from Ebsco discovery as well. At least it's the same consistent error message. Sounds like it's starting to resolve itself though. Have yet to hear from Elsevier. Alison, On 4 August 2017 at 14:50, Taylor, Sarah < [log in to unmask]> wrote: > Try “open in new window” rather than new tab – that definitely is working > for us. > > > > Sarah > > > > > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask]] *On Behalf Of *Bath Spa > University e-resources > *Sent:* 04 August 2017 14:37 > > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > I'm afraid that doesn't work for us. I've tried in Chrome and IE. > > > > Alison, > > > > On 4 August 2017 at 14:22, Taylor, Sarah <000011bdf47b6020-dmarc- > [log in to unmask]> wrote: > > Yes, that works for us! In our case, however, this is a new problem. > > > > Sarah > > > > > > Sarah Taylor > > Electronic Resources Librarian > > The Peter Marsh Library > > University of Bolton > > Deane Road > > Bolton > > BL3 5AB > > > > 01204 903099 > > [log in to unmask] > > Working days: Mondays, Tuesdays, Thursdays and Fridays > > > > > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask]] *On Behalf Of *Dominic > Benson > *Sent:* 04 August 2017 14:19 > > > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Thanks, Bethany. > > > > Another workaround has just been suggested by Bethyn Boni, on ERIL-L: > > > > “We’ve also experienced this for a long time. Our solution? Right click > on the pdf icon and open it in a new tab. Voila - there it is. > > > > Weird, but it works.” > > > > Bethyn > > __________________________________________ > > Bethyn A. Boni, M.L.S., Library Director > > New York Chiropractic College > > > > However, I’ve just tried it out on the problematic open access article I > left open on IE11, and “rt-click > new tab” did not work at the article > level – perhaps it works on the contents page. > > > > I just looked at the temp. internet files and, apart from the cookies, > there are a lot of JSON files dated today, event log items with no date and > all sorts of other Jscript acw SSO moieties. > > > > To add to the complications, there is a separate issue via EZproxy in that > the results of searches on the new style web pages drop out of the EZproxy > session. > > > > Kind regards, > > > > *Dom Benson* > > E-resources Librarian, Library, Information Services > > Brunel University London *|* *T* +44(0)1895 266143 <+44%201895%20266143> > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Bethany Greene > *Sent:* 04 August 2017 13:10 > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Hi all, > > > > On the North American front, Duke University is having trouble with > ScienceDirect content both on and off campus. We believe it has something > to do with Shibboleth authentication. I too have noticed the silence coming > from ERIL-L, for whatever reason, but wanted to make you all aware that it > doesn’t seem to be a regional issue. > > > > Best, > > Bethany > > > > ---- > > Bethany Greene > > Electronic Resources Management Librarian > > Duke University Libraries > > Durham, NC > > (919) 660-3178 > > [log in to unmask] > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Paul Mellinger > *Sent:* Friday, August 4, 2017 5:31 AM > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Hi Dom, > > > > I suspect you may be correct about North America remaining unaffected. We > have no problem downloading PDFs at the moment as we use Hosted EZProxy. > The IP address for the host server is registered in the US so I’m guessing > that this explains why we can download PDFs using this method. > > > > If I go in via normal IP authentication, I am (like everyone else on this > list) prompted to log in and am then presented with the: > > > > ‘Sorry, your request can't be processed due to a system problem. Contact > the Help Desk if the problem persists. [SD-008]’ > > > > message if I try the Institutional (Shibboleth) login. > > > > I just tried the workaround that Helga posted but that didn’t work for me > either. > > > > Regards, > > > > Paul > > > > Paul Mellinger > > Discovery Manager (Resources & Systems) > > Library Services > > University of the Arts London > > > > Tel: 020 7514 6442 > > > > [image: twitter-icon (1)] > <https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_UAL-5FLibraries&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=Cf8EbifxQ_sO_Jhe3SiOga9hBfOHtyTEsQvGDZcG5n0&e=> > [image: facebook] > <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_UALlibraries&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=mno6JfIylABCw5eai_jFZiiG-QlAdZk7nHaW5rSnjqM&e=> > [image: wordpress-icon] > <https://urldefense.proofpoint.com/v2/url?u=http-3A__blogs.arts.ac.uk_libraryservices_&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=HNvK22PklH5magSmyhQAO_OatqIsT_eOCw1X-lc2uBU&e=>[image: > ask_us_icon_blue tinier] > <https://urldefense.proofpoint.com/v2/url?u=http-3A__arts.ac.libanswers.com_index.php&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=V-uaYfzs-Wmwz8aaHO0H7Efr5I35x1e8VCoQhWgxiEM&e=> > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Dominic Benson > *Sent:* 04 August 2017 10:16 > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Good morning, Sarah, > > > > Please advise els-support it is not just EZproxy. I’m still being > challenged to sign in to download an open access PDF ( > http://www.sciencedirect.com/science/article/pii/S0045653517307671 > <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sciencedirect.com_science_article_pii_S0045653517307671&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=O6u529U80VSpFCckAIhw9ZLSx-V4iA79jzFF5SFfunE&m=rJNAokuw2QCT4yjaE1zag3fuIpQbBs3xaNMM4zZrE_4&s=XDMeTJzSXM7XPN8ICZm_GCSOdj8lwG1x3kgQlIAps7A&e=>). > This problem is is affecting OpenAthens, Shibboleth and IP authn. I have a > ticket: [170803-011742] but no response yet. Clearly ScienceDirect support > is being swamped. > > > > HTML access seems okay on campus. > > > > Off campus I noted problems getting our logo to appear via Shibboleth on > the evening of Tuesday 1 August and early morning Wednesday 3 August. > > > > ERIL-L is eerily quiet on this topic so I assume other regions may be > unaffected – I’ll ask north American list members on ERIL-L to check PDF > access later today. > > > > Kind regards, > > > > *Dom Benson* > > E-resources Librarian, Library, Information Services > > Brunel University London *|* *T* +44(0)1895 266143 <+44%201895%20266143> > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Taylor, Sarah > *Sent:* 04 August 2017 10:13 > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > I’m sure there’s a joke in here somewhere: how many librarians does it > take to report an access problem before action is taken… > > > > Meanwhile, they’ve just got back to me and told me to contact my proxy > provider for advice. Is anyone using EzProxy who might know if this is > indeed likely to be something OCLC can help with? > > > > Sarah > > > > > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Mitchell Dunkley > *Sent:* 04 August 2017 10:11 > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Hi > > > > I have had a response from Elsevier who informed me that their access team > are investigating this as a high priority. > > > > Thanks > > > > Mitchell > > > > *Mitchell Dunkley* > > Principal Information Assistant (Content Delivery), Library & Learning > Services > > > > *DE MONTFORT UNIVERSITY* > > *Leicester LE1 9BH* > > T: +44 (0) 116 207 8565 <+44%20116%20207%208565> > > E: [log in to unmask] > > W: dmu.ac.uk > > > > *From:* An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask] > <[log in to unmask]>] *On Behalf Of *Taylor, Sarah > *Sent:* 04 August 2017 10:06 > *To:* [log in to unmask] > *Subject:* Re: [lis-e-resources] ScienceDirect issues > > > > Aha! “Please be advised that we will escalate this for you”. > > > > > > *[snip]* > > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also > available on Facebook and LinkedIn Follow us on Twitter: > https://twitter.com/UKSG > > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also > available on Facebook and LinkedIn Follow us on Twitter: > https://twitter.com/UKSG > > > > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also > available on Facebook and LinkedIn Follow us on Twitter: > https://twitter.com/UKSG > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also > available on Facebook and LinkedIn Follow us on Twitter: > https://twitter.com/UKSG > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG