Hallo Chris (and Yanna)

 

Thanks for all of the information  on portfolios and the various bugs.

 

Our problem is that up to now we were able to work with the limitations of the portfolio tool and still manage their submission for assessment . The big issue is that now the tool is becoming “unworkable” and we are getting student submissions now.

 

I’ll report on what Bb comes back to me with feedback.  If Bb can resolve most of the issues with either a CU or a bug fix involving a rolling restart, then ok but if nothing is done, then then we are going to have a lot of unhappy people out there. Remember everyone is concerned about the student experience these days and with these kind of issues , we are not giving a good one.

 

Cheers

 

JIM

 

 

 

Hi Yanna and Jim,

 

Although I appreciate installing a cumulative update isn’t a trivial task nowadays, I’m slightly reassured that there’s some type of fix on the way.  However, I’ve just searched for bugs related to the portfolio in Behind the Blackboard and it’s rather disturbing how many have been introduced in Q2 2017 – it’s a pretty buggy tool already without having all of these being introduced!

 

Is the first one the issue you’re referred to with URLs links giving a 404:

 

Portfolio Artifact Attachment URLs not Migrated After Upgrade Giving 404 Not Found Error

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L4dX

 

MashUp In Portfolios Artifact Share Leads to 404

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000CgkC

 

Portfolio Content Editor Unresponsive

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L6MF

 

504 Error When Attempting to View or Download Portfolio

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L4RG

 

Portfolios Containing Hyperlinks will Error when Shared and Opened with an External User

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L4dh

 

Portfolio: when Adding a File Link Within an Artifact Using the VTBE Editor it will only show if Coming from Content Collection

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L6NX

 

Artifact Page Layout Unstyled

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L4jV

 

Emoticons do not Display In Portfolio View Mode

https://blackboard.secure.force.com/btbb_articleview?id=kA339000000L6F9

 

As well as these there are many other long-standing bugs with the portfolio – these are just the new bugs from Q2 2017.

 

I’m not as concerned about the last one, but some of these a quite fundamental issues – “Portfolio Content Editor Unresponsive” could prevent the tool from being usable!  Time to do some testing and open some tickets on BtB…

 

I’ve also started a thread on the community site about this – see https://community.blackboard.com/message/15783-why-have-so-many-bugs-been-introduced-to-the-portfolio-system-in-q2-2017.

 

Best

Chris

 

 

Hi Chris and Jim,

 

Thank you for your emails!

 

These are the exact cases with errors our users are experiencing and unfortunately, with every day passing we find a new way of breaking the tool. More or less all scenarios are related to hyperlinking.

 

Chris, perhaps you will find that the artefact breaking the portfolio was added with hyperlink instead of being directly added to a section, having said that there is no right or wrong way just the way one prefers. Adding hyperlink to artefacts helps to deliver very clean interface for the reader and is something we have recommended due to being practical and user-friendly.  

 

Jim, according to our SDM, another 3 institutions have reported this but at this stage, only CU3 (to be released soon) is being offered as a solution. We treat CU upgrades more or less as a small upgrade and this is the last thing we need before the beginning of the academic year or in your case before marking period or whilst marking.

 

It is very concerning that such a simple function as hyperlinking is not working.

 

Please do log this issue with Behind Blackboard. Ideally, I will be pushing for a custom patch as it is easy to implement and does not require long downtime period however this request will only be escalated and prioritized if people are actually reporting the issue and being reluctant to jump to CU3 I guess.

 

Many thanks again!

 

Best wishes,

Yanna

 

Hallo Yanna and Chris

 

We’ve also got some issues after the upgrade to Q” 2017 and with portfolios in particular. The error 404 message and don’t use hyperlinks workaround are  unsatisfactory. We are about to go into out Trimester C assessments. I really don’t want to ask colleagues  to disable their hyperlinks in their portfolio submissions. No update on the solution  

 

Here are  screenshots of our position from a test module  – GREAT!!!

 

 

Jim EMERY
Lecturer  (Digital  Learning) | Academic Quality and Development

T: +44 (0)141 273 1262| E: [log in to unmask] | Twitter: @gcujime
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
Scotland, United Kingdom

W: http://www.gcu.ac.uk.

Twitter | Facebook | YouTube | 

 

 

 

 

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Hi Yanna,

 

We also use the portfolios, mostly for our teaching courses, and we’ve recently upgraded to Q2 2017 CU2.  I’ve had a report from a lecturer who is having problems clicking on attached documents (Artefacts, I believe), and is seeing a Blackboard error:

 

 

Does this look like the same issue that you’re seeing?

I’ve also noticed a number of new knowledgebase articles have been created for new bugs in the portfolio system as of Q2 2017.  It’s not the smoothest tool to use, so it’s very concerning if it now has more rough edges that it had before…

 

Best

Chris

 

 

Hello All,

 

We have made a very good use of the Blackbard’s native portfolio tool for the last few years and invested a huge time into making it more popular amongst users.

 

Since we upgraded to q2 2017 CU2, 2 weeks ago we started getting reports of users having Error: 404 NOT FOUND

it turns out that any hyperlink added to VTBE is breaking the portfolios from being shared or viewed when submitted as assignments.

 

We are managed hosted and asking Tier one to investigate if this is a bug and send to product development if needed however if you are using the tool can you please let me know if you have seen any of these issues or perhaps you might have found a work around other than Resolution/Workaround: Do not use hyperlinks in Portfolios (Article No.: 000046017)

 

Any help is much appreciated. Thank you!

 

All the best,

Yanna

_______________

Yanna Nedelcheva, MPhil

Senior Education Technology Specialist

University of Westminster

Email: [log in to unmask]

 

Skype: eng.nedelcheva

Google talk: [log in to unmask]  

 

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This message and its attachments are private and confidential. If you have received this message in error, please notify the sender and remove it and its attachments from your system.